Flor Quispe
Kissimmee
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Operations Manager
Kanes Furniture
07.2022 - 11.2023
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- supervised for all correspondence between housekeeping, warehouse, and customer service.
- Assist and managed inventory.
- Managed more than 10 employees including reviews, training and counseling.
- Review and override prices on order.
- Open and close store and balance registers.
- Assist store Manager in daily store operations.
Customer Service Lead
Kanes Furniture
01.2020 - 06.2022
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Managed customer service employees.
- Review and Override prices on orders.
- Review and work daily office reports.
Customer Service Rep
Kanes Furniture
01.2010 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Take orders, calculate charges and process billing or payments.
- Review or make changes to customer accounts.
- Review and work daily office reports.
Customer Service Representative
Rooms To Go
05.2007 - 11.2008
- Enhanced customer satisfactions by promptly addressing concerns and providing accurate information.
- Credit card and cash payment processing.
- Customer inquiries via phone or online.
- Daily office reports.
Education
Business Administration
Valencia Community College
Orlando, FLHigh School Diploma -
Paterson Catholic High School
Paterson, NJ06.2000
Skills
- Active listening
- Teamwork
- Attention to details
- Organization
- Customer Service
- Hardworking
- Bilingual
Timeline
Operations Manager
Kanes Furniture
07.2022 - 11.2023
Customer Service Lead
Kanes Furniture
01.2020 - 06.2022
Customer Service Rep
Kanes Furniture
01.2010 - 12.2019
Customer Service Representative
Rooms To Go
05.2007 - 11.2008
Business Administration
Valencia Community College
High School Diploma -
Paterson Catholic High School
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