FLORA A. GALVEZ
Dover
Summary
Motivated Senior Underwriter at Quikstone Capital with expertise in credit evaluation and risk assessment. Proven track record in enhancing policy compliance and streamlining loan processes. Adept at building strong relationships and collaborating effectively, driving business growth through meticulous analysis and quality control. Committed to delivering exceptional customer service and achieving operational excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Underwriter
Quikstone Capital
Tampa
04.2008 - Current
- Reviewed and approved or declined high-risk cash advance applications for policy compliance.
- Performed quality control reviews on all loans before closing to ensure accuracy.
- Conducted detailed analysis of borrower creditworthiness through financial documents and tax returns.
- Processed new business, renewals, and cancellations while ensuring data accuracy.
- Secured credit reports and analyzed company documents, bank statements, and processing history.
Hairstylist - Closer
Hair Crafters
Tampa
02.2012 - 04.2014
- Contributed to discussions on marketing strategies for salon services.
- Delivered consultations on hairstyle and hair care needs to clients.
- Organized daily appointment schedules for optimal client flow.
- Executed shampooing, conditioning, cutting, coloring, and styling based on client requests.
- Recommended tailored products to clients based on individual requirements.
- Managed cash register transactions efficiently during checkout.
- Monitored inventory levels of styling supplies for effective resource management.
Claim Support Specialist
TRAVELERS INSURANCE
Tampa
01.1999 - 01.2008
- Executed administrative support functions, including call handling and meeting coordination.
- Maintained activity records and completed monthly reports accurately and timely.
- Processed cancelled checks, credits, and reimbursements for injured workers efficiently.
- Collaborated across departments to address operational needs effectively.
- Streamlined total loss title processing for all states within salvage unit.
Insurance Agent
FEARNOW AND ASSOCIATES
Tampa
01.1998 - 01.1999
- Generated quotes for auto and homeowners insurance to facilitate client decision-making.
- Sold insurance policies while processing endorsements for policy modifications.
- Conducted car inspections to support new business acquisition efforts.
- Assisted Spanish-speaking clients to enhance service accessibility.
- Managed mail and payment processing for insurance policies efficiently.
- Acquired proficiency in various systems across multiple insurance companies.
- Independently opened and closed agency operations on numerous occasions.
Education
AIC 33 - in house
01.2003
Introduction to Property and Liability Insurance Course -
01.2000
220 General Lines Property & Casualty -
HCC
01.1998
Cosmetology -
De la Garza Career Center
01.1987
High School Diploma -
Central High School
01.1987
Skills
- Credit evaluation and risk assessment
- Customer service and support
- Quality control and assurance
- Team collaboration and problem solving
- Time management and prioritization
- Relationship building and negotiation
- Quoting and pricing strategies
- Underwriting guidelines adherence
- Sales support and analysis
- Data analysis and business insights
- Influencing business growth
Certification
- Cosmetology License, since 1993
- Realtor since 2024
- Public Notary since 2025
Awards
The President’s Award, Poe & Brown Optometric, 1996
Languages
Spanish
Professional
Timeline
Hairstylist - Closer
Hair Crafters
02.2012 - 04.2014
Senior Underwriter
Quikstone Capital
04.2008 - Current
Claim Support Specialist
TRAVELERS INSURANCE
01.1999 - 01.2008
Insurance Agent
FEARNOW AND ASSOCIATES
01.1998 - 01.1999
AIC 33 - in house
Introduction to Property and Liability Insurance Course -
220 General Lines Property & Casualty -
HCC
Cosmetology -
De la Garza Career Center
High School Diploma -
Central High School