Flora Robledo
Las Vegas,Nevada
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
State Internal Operations Manager
Titan Solar Power
Las Vegas, Nevada
12.2023 - 06.2024
- The role of the Branch Internal Operations Manager is to oversee all non-solar install operations (ie.permitting, utilities, scheduling, HOA’s, etc.) within the branch’s pipeline of installed projects
- To provide support and market knowledge to our local Sales Partners and assist in homeowner escalations
- I ensure that the Company is meeting and adhering to Market regulations, industry standards, production targets, and quality standards set
- I interact with Sales Partners, State/Region Operations Leadership and HQ to identify issues and pain points in the solar project process and be responsible for overseeing and supporting their direct staff members; local operations teams to include site survey coordinators, utility processors, permitting staff, etc
- I identify process improvements and root cause problems to reduce cycle times, streamline the solar installation pipeline, improve homeowner experiences, and facilitate complexities to make field operations and project management teams seamless and increase overall profitability of their business.
Western Regional Scheduling l Manager
Titan Solar Power
Las Vegas, NV
08.2021 - 12.2023
- The Scheduling Coordinator will work directly with local branches to support all scheduling functions to include scheduling density, inbound calls, and pipeline management
- The primary goal is to provide exceptional customer service while establishing the most efficient operations schedules and staying within prescribed scheduling guidelines
- (California, Nevada, Utah & Colorado)
- Populate schedules through various mediums; phone calls, SMS/texting, and email
- Take extreme ownership of customer issues and see through to resolution
- Coordinate with various departments for customer resolutions
- Understand company and department goals and KPIs
- Ensure work streams are aligned
- Provide feedback to management and other departments regarding processes, tools, and best practices
- Perform other additional duties as needed to support company goals and initiatives
- With minimal oversight, utilize knowledge bases and other tools to perform scheduling functions while always looking for areas to improve
Administrative Assistant
Titan Solar Power
Las Vegas, Nevada
06.2019 - 08.2021
- Administrative support to Regional Manager, Install Manager and Office manager
- Developed relationships with customers, vendors, and guests to present the company in a professional manner
- Provided Support for efficient office operations
- Customer Care specialist.Providing clerical support when requested by team members.
Front End Manager
Lowe’s Home Improvement
Las Vegas, Nevada
08.2017 - 06.2019
- Supervise, monitor and direct 15+ cashiers while prioritizing all storefront end activities in a fast paced, high volume traffic retail environment.Provide customer assistance by greeting and responding to customer inquiries and complaints .Oversees all register transactions, processing of customer orders and handling any refunds and overrides
- Opened/ Closed registers and submitted cash discrepancies to the Loss prevention team
- Reconciled store deposits and prepared deposit bags for carryout and ordered/received currency for the store.
Assistant Manager
Roberto’s Taco Shop
Las Vegas, Nevada
04.2015 - 06.2017
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Handled currency and credit transactions quickly and accurately
Education
Cosmetology License -
Palomar Institute of Cosmetology
San Marcos, California03.2019
Business Accounting -
College of Southern Nevada
Las Vegas, Nevada2016
High School Diploma -
Escondido High school
Escondido, California06.2008
Skills
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Netsuite
- Sales Force
- Communication
- Leadership
- Cooperation & Teamwork
- Analytical Thinking
- Time Management
- Problem Solving
References
- GEN PARTIDA, Regional Internal Manager, Titan Solar Power, 909-568-8914, Genpartida@gmail.com
- JORDAN CROOK, National Purchasing Manager, Titan Solar Power, 123-456-789, Jordan94crook@gmail.com
Languages
Spanish
Professional Working
Timeline
State Internal Operations Manager
Titan Solar Power
12.2023 - 06.2024
Western Regional Scheduling l Manager
Titan Solar Power
08.2021 - 12.2023
Administrative Assistant
Titan Solar Power
06.2019 - 08.2021
Front End Manager
Lowe’s Home Improvement
08.2017 - 06.2019
Assistant Manager
Roberto’s Taco Shop
04.2015 - 06.2017
Cosmetology License -
Palomar Institute of Cosmetology
Business Accounting -
College of Southern Nevada
High School Diploma -
Escondido High school