FLOR A. SANDOVAL VAZQUEZ
Poughkeepsie
Summary
Detail-oriented professional with a strong focus on customer service and operational excellence in leasing and security. Managed comprehensive leasing processes while maintaining accurate documentation and compliance. Recognized for building lasting resident relationships and supporting team efficiency through effective communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Leasing Assistant
The Water Club Luxury Living
Poughkeepsie
09.2025 - Current
- Managed the full leasing process from prospect inquiry through move-in, ensuring a seamless customer experience.
- Conducted apartment tours, showcased community amenities, and utilized consultative sales techniques to achieve leasing goals.
- Leveraged knowledge of pricing, availability, lease terms, and local market trends to strategically position property against competitors.
- Managed prospect leads in AppFolio by creating guest cards, scheduling tours, and conducting consistent follow-up to maximize conversions.
- Managed prompt responses to phone calls, emails, and voicemails, ensuring accurate prospect and resident records.
- Built positive resident relationships by addressing concerns, coordinating lease renewals, and supporting resident retention initiatives and community events.
- Maintained organized resident files and processed leasing documentation, reports, and required forms with accuracy and timeliness.
- Coordinated move-in logistics, including lease execution, deposit collection, utility verification, renters insurance compliance, and key distribution.
- Ensured model units, vacant apartments, amenities, and common areas were maintained in show-ready condition while supporting overall curb appeal.
- Performed weekly outreach marketing and competitive market research to generate new leads and strengthen community visibility.
- Assisted with rent collection processes and reported property concerns to management for prompt resolution.
- Submitted and tracked maintenance work orders to ensure timely completion and resident satisfaction.
- Maintained accurate records in AppFolio and managed property systems, including package concierge services, access control, utility tracking, and Spectrum account setup.
- Supported daily property operations by managing amenity reservations, assisting with marina rentals, and maintaining required pool safety documentation.
- Provided exceptional customer service in fast-paced environment, contributing to positive resident experiences and satisfaction.
Assistant Manager
Mark Prince LLC
Pleasant valley
01.2024 - 01.2025
- Managed customer communications, including service inquiries, quotes, scheduling, and follow-ups, enhancing client satisfaction and retention
- Scheduled residential and commercial window cleaning jobs, coordinated technician routes, and maintained daily work calendars
- Ordered supplies and tracked inventory to ensure crews were consistently equipped with necessary tools for efficient operations
- Handled invoicing, payment processing, and basic bookkeeping using QuickBooks
- Maintained service records, safety checklists, and job completion reports for quality assurance
- Fostered positive, reliable reputation in the community through exceptional customer service and meticulous attention to detail
- Provided administrative and operational support to the owner of a small, family-run window cleaning and maintenance business
Security Guard
Target - Gap
Poughkeepsie/Fishkill
01.2018 - 01.2021
- Applied strong analytical and investigative skills over 4 years in asset protection, ensuring compliance with company policies and minimizing financial loss.
- Monitored inventory, transactions, and operational processes to identify discrepancies, investigate variances, and support accurate financial accountability.
- Conducted detailed investigations into inventory shortages and internal control issues, documenting findings and collaborating with cross-functional teams to resolve discrepancies.
- Maintained accurate records, prepared comprehensive reports, and safeguarded confidential information while adhering to company policies and compliance standards.
- Supported internal controls by enforcing established procedures, monitoring compliance, and identifying opportunities to improve operational efficiency and reduce risk.
- Analyzed data and trends to detect irregularities, prevent losses, and support informed business decision-making.
- Collaborated with management and external stakeholders to resolve issues, ensure regulatory compliance, and protect company assets.
- Demonstrated exceptional attention to detail, problem-solving, and organizational skills while managing multiple priorities in fast-paced environments.
- Trained and mentored team members on company procedures, compliance requirements, and best practices for maintaining operational accuracy and accountability.
Education
Some College (No Degree) - Nursing
Dutchess Community College
Poughkeepsie, NY07-2026
Skills
- Accounts Receivable
- Invoice Processing
- Basic Bookkeeping (QuickBooks)
- Financial Record Keeping
- Compliance Documentation
- Inventory & Asset Tracking
- Loss Prevention
- Audit Support
- Customer Communication
- Administrative Support
- Attention to Detail
- Bilingual (Spanish)
Certification
- Security License, Active
- Esthetic License, Active
Timeline
Leasing Assistant
The Water Club Luxury Living
09.2025 - Current
Assistant Manager
Mark Prince LLC
01.2024 - 01.2025
Security Guard
Target - Gap
01.2018 - 01.2021
Some College (No Degree) - Nursing
Dutchess Community College