Jessica M Chatman

Results-driven, with extensive experience in residential property management. Proven track record of occupancy and revenue through strategic marketing, streamlined leasing operations, and strong tenant engagement. Skilled in market analysis, campaign development, and team leadership, with a focus on enhancing property visibility and maximizing operational efficiency.

• Developed and executed comprehensive marketing strategies to enhance property visibility and attract qualified tenants.
• Designed targeted advertising campaigns across digital and print platforms, increasing inquiries and lease conversions.
• Coordinated open houses and promotional events to showcase properties and engage prospective tenants.
• Oversaw residential leasing operations, including lease negotiations, tenant relations, and regulatory compliance, ensuring high occupancy and retention rates.
• Streamlined leasing processes and implemented best practices, reducing vacancy periods and improving operational efficiency.
• Conducted market and competitor analyses to optimize pricing strategies, maximize revenue, and maintain competitive positioning.
• Built and maintained strong relationships with tenants, local businesses, and community partners to support engagement and retention.

• Managed leasing processes for move-in and move-out, ensuring apartments were ready and welcoming for new residents.
• Conducted engaging tours that highlighted the apartment complex's features, fostering a comfortable environment for prospective residents to envision their future home.
• Collected rents and deposits, processed applications, and handled follow-up calls.
• Managed marketing efforts by posting on social media, hosting events, and capturing photos to enhance resident engagement.
• Resolved technical issues and service requests for tenants, enhancing overall resident satisfaction.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Implemented security measures to protect sensitive resident information.
• Resolved complex problems by troubleshooting hardware and software applications.

• Being a leasing consultant comes with a lot of challenges but it's all worth it.
• Arrived early to ensure office cleanliness and appeal, opened model unit, maintained amenities, and managed follow-up phone calls, emails, and inquiries.
• Created fob keys to enhance resident access control and security.
• Gained skills beyond position responsibilities, expressing gratitude to leasing manager and property manager for professional development.

• Conducted nightly audits, reconciled cash and credit transactions, and prepared reports on occupancy, revenue, and daily financial activity.
• Managed guest check-ins and check-outs efficiently, ensuring accuracy in billing and a positive guest experience.
• Utilized property management software to handle reservations, billing, wake-up calls, and guest requests.
• Assisted guests with inquiries, resolved concerns promptly, and provided information on hotel amenities and services.
• Performed morning and nightly walkthroughs, prepared guest areas, and conducted security checks to maintain operational standards.
• Collaborated with housekeeping and bell staff to ensure smooth room readiness, key distribution, and guest satisfaction.

• Loaded and unloaded shipments while ensuring safe handling of products to maintain quality during transport.
• Inspected incoming materials for quality and compliance with specifications.
• Supplied machine operators with necessary parts and communicated requests for additional supplies to minimize downtime.
• Kept workspace clean and organized parts for quick access, enhancing operational efficiency.

• Executed intricate cake designs and customized orders, blending colors and flavors to meet customer specifications.
• Troubleshot issues during the decorating process to ensure quality and timely completion of orders.
• Monitored inventory of baking and decorating supplies, communicating restocking needs to management to maintain workflow efficiency.
• Operated baking and decorating tools safely and effectively, including mixers, carving tools, knives, and spatulas.
• Maintained high standards of food safety, sanitation, and presentation in all cake production.

• Executed intricate cake designs and customized orders, blending colors and flavors to meet client specifications.
• Troubleshot decorating challenges to ensure quality and timely completion of orders.
• Monitored inventory of baking and decorating supplies, coordinating with management to maintain efficient workflow.
• Safely operated baking and decorating tools, including mixers, carving tools, knives, and spatulas.
• Maintained strict food safety, sanitation, and presentation standards for all cake production.

• Greeted and seated guests in a welcoming manner.
• Greeting and seat placing, making sure our customers were comfortable and happy.
• Streamlined reservations and waitlists during peak hours to optimize guest flow.
• Assisted servers by communicating guest needs and preferences.
• Provided menus and explained daily specials to guests.
• Collaborated with kitchen staff to ensure prompt service delivery and guest satisfaction.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Built positive relationships with other front-of-house and kitchen staff.
• Monitored dining area to assess server capacity and estimate wait times.
• Monitored seated guests and available seating using reservation software to enhance seating efficiency.

• Diagnosed mechanical issues, enhancing system reliability through effective use of diagnostic tools and equipment.
• Inspected tanks for compliance with operational standards and regulations.
• Welded gas tanks and pipes, ensuring structural integrity for automotive installation.
• Maintained clean and organized work environment, promoting operational safety and compliance with standards.

• Handled money, trained new workers, and created customized cakes to meet customer preferences.
• Processed customer transactions accurately and efficiently at a fast-paced service counter.
• Handled cash, credit, and gift card payments using point-of-sale systems.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Maintained cleanliness and organization of the front counter and dining area.
• Restocked supplies and inventory proactively to ensure customer demand was consistently met.
• Collaborated with team members to ensure smooth operations during peak hours.
• Resolved customer inquiries and complaints professionally, enhancing customer satisfaction.

• Conducted property tours for prospective tenants, providing detailed leasing information to facilitate informed decisions.
• Coordinated lease signings while ensuring adherence to company policies and regulations.
• Strengthened relationships with current customers through proactive follow-up calls and personalized email communication.
• Developed and maintained strong relationships with residents and clients.
• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
• Designed marketing campaigns tailored specifically towards meeting individual customer needs.
• Responded promptly to customer inquiries regarding products, services, and promotions.
• Managed multiple projects simultaneously while adhering to tight deadlines.

• Organized and maintained physical and digital filing systems for real estate documents.
• Filed documents accurately with correct company and state designations.
• Reviewed files for completeness and accuracy to ensure compliance.
• Ensured confidentiality of sensitive information while handling tenant applications.
• Coordinated with team members to streamline document retrieval processes.
• Sorted and categorized incoming correspondence for efficient distribution.
• Eliminated obsolete and confidential data from both digital and physical records.
• Assisted with purging inactive files following retention schedules set forth by department policies.