Flora Utrera Rodriguez
Frankford,DE
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Assistant Housekeeping Manager
Princess Royale Ocean Front
Ocean City MD , MD
06.2024 - Current
- Assist in interviewing, hiring, and training new housekeeping staff.
- Inspect guest rooms and public areas to ensure cleanliness standards were met.
- Maintained records related to room availability, occupancy rates and revenues generated from services provided by the housekeeping department.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
Housekeeping Supervisor
Princess Royale
Ocean City , MD
03.2022 - 06.2024
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Recruiter
Premier Staffing Solutions
Georgetown , DE
07.2022 - 07.2022
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Organized recruitment activities such as career fairs, campus visits.
Server
La Sierra Mexican Restaurant
Selbyville , DE
08.2016 - 09.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Indian River High School
Dagsboro, DE06-2010
Skills
- Bilingual
- Food inspection
- Positive and professional
- Sales Techniques
- Table Bussing
- Dining customer service
- Food Running
Timeline
Assistant Housekeeping Manager
Princess Royale Ocean Front
06.2024 - Current
Recruiter
Premier Staffing Solutions
07.2022 - 07.2022
Housekeeping Supervisor
Princess Royale
03.2022 - 06.2024
Server
La Sierra Mexican Restaurant
08.2016 - 09.2020
High School Diploma -
Indian River High School
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