Flordelina Lasquite
Bartlett,IL
Summary
Passionate Telephone Triage Nurse with 3 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with 25 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Behavioral, Substance Abuse and Cardiology specialty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Triage Nurse - Cardiology Office
Ascension Medical Group Heart And Vascular Clinic
Elgin, IL
12.2021 - Current
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in timely manner.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Improved communication among healthcare team members by serving as liaison between patients, physicians, and nursing staff.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Ensured proper infection control measures were followed, maintaining clean and safe environment for both patients and staff members.
- Continuously updated knowledge on emerging trends in triage nursing practices through professional development opportunities and industry conferences.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Conducted thorough physical assessments to identify potential underlying issues that may require further medical attention or intervention.
- Integrated evidence-based practices into daily tasks, ensuring consistency in delivering high-quality care across all populations served.
- Routinely evaluated effectiveness of current triage protocols, recommending changes when necessary to optimize patient outcomes.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Maintained calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Monitored compliance and evaluated effectiveness of home treatment instructions.
- Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
- Suggested appropriate disposition to acting physicians based on assessment.
- Evaluated patient histories, complaints, and current symptoms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Managed approximately 20 incoming calls, 10 outgoing calls, faxes, in boxes per day from clients/patients
Detox Nurse
Aliya Health Group/Footprints To Recovery
Elgin, IL
02.2021 - Current
- Improved patient recovery rates by implementing effective detox protocols and providing compassionate care.
- Reduced relapse occurrences through thorough patient assessments, personalized care plans, and ongoing support.
- Enhanced patient safety with diligent monitoring of vital signs and appropriate interventions when necessary.
- Collaborated with multidisciplinary team members to ensure coordinated care for patients undergoing detoxification treatments.
- Administered medications as prescribed, ensuring proper dosages and timely administration for optimal treatment outcomes.
- Educated patients on detox process, setting realistic expectations and providing emotional support throughout their journey.
- Managed withdrawal symptoms effectively by applying evidence-based nursing practices tailored to individual needs.
- Promoted therapeutic environment conducive to recovery by fostering trust, open communication, and empathy with patients.
- Advocated for patients'' rights and well-being, addressing concerns with clinical staff or facility management as needed.
- Maintained accurate documentation of patient progress, evaluations, treatments, and medication administration in compliance with regulatory requirements.
- Provided crisis intervention services during high-stress situations to maintain patient safety and stability during detox process.
- Participated in continuing education opportunities to stay current on best practices in addiction nursing and enhance overall quality of care.
- Assisted patients in developing coping strategies for managing triggers associated with substance use disorders after completing detox programs.
- Streamlined admission processes by efficiently assessing incoming patients, gathering relevant medical history information, and initiating appropriate treatment protocols.
- Contributed to interdisciplinary team meetings focused on evaluating patient progress towards established goals within detox program.
- Provided guidance and support to newly-hired nursing staff, sharing knowledge and expertise in field of detox nursing.
- Evaluated effectiveness of existing detox protocols, suggesting improvements or modifications based on current evidence-based research and best practices.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Registered Nurse, Cardiac Progressive Care
Amita Saint Joseph Hospital
Elgin, IL
04.2004 - 11.2021
- Reduced patient readmission rates by providing thorough discharge education and follow-up care coordination.
- Enhanced patient satisfaction through compassionate, individualized nursing care and effective communication with patients and families.
- Improved team efficiency by serving as resource for colleagues and offering guidance in complex cardiac cases.
- Streamlined unit operations by updating and maintaining accurate patient records, ensuring timely access to critical information.
- Decreased medication errors by implementing strict adherence to medication administration protocols and double-checking procedures.
- Facilitated optimal patient outcomes through close collaboration with interdisciplinary healthcare teams, including physicians, therapists, and social workers.
- Promoted culture of safety in cardiac unit by consistently adhering to best practices for infection control and risk management.
- Contributed to increase in staff retention rates by fostering supportive work environment and actively participating in peer mentoring programs.
- Strengthened patient safety measures by regularly assessing vital signs, monitoring telemetry data, and responding promptly to any changes in condition.
- Advanced quality improvement initiatives within Cardiac Progressive Care unit through regular participation in process evaluation meetings and offering constructive feedback on areas for growth.
- Expanded clinical knowledge base by attending continuing education courses focused on advancements in cardiac nursing practice.
- Developed tools for tracking patient progress over time, ensuring more accurate assessments of intervention effectiveness.
- Served as preceptor for new nursing staff members, facilitating their integration into our fast-paced Cardiac Progressive Care Unit environment while enhancing overall team proficiency levels.
- Expedited patient recovery times through careful implementation of evidence-based care plans tailored to individual needs and preferences.
- Optimized resource utilization as part of daily workflow processes that led to reduced wait times for diagnostic testing or specialist consultations.
- Demonstrated strong leadership skills during critical situations such as Code Blue events, coordinating team efforts to stabilize patients and initiate appropriate interventions.
- Contributed to policy development and revisions within Cardiac Progressive Care unit through active participation in unit-based committees.
- Managed complex medication regimens for cardiac patients, ensuring proper dosing, timely administration, and monitoring for potential drug interactions or side effects.
- Provided emotional support to patients and families coping with challenging cardiac diagnoses, helping them navigate difficult decisions regarding treatment options and end-of-life care.
- Evaluated patient histories, complaints, and current symptoms.
- Utilized advanced critical thinking skills to promptly identify early warning signs of patient deterioration or complications, initiating appropriate interventions to prevent adverse outcomes.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Psychiatric Registered Nurse
Alexian Brothers Behavioral Health Hospital
Hoffman Estates, IL
07.2006 - 04.2018
- Improved patient outcomes by developing and implementing tailored nursing care plans for individuals with psychiatric disorders.
- Enhanced treatment efficacy by collaborating with interdisciplinary teams to provide comprehensive mental health care.
- Reduced hospital readmission rates through thorough discharge planning and patient education on medication management and self-care strategies.
- Promoted a therapeutic environment by establishing rapport, maintaining boundaries, and fostering open communication with patients and families.
- Increased patient satisfaction scores by actively listening to concerns, addressing needs, and providing empathetic support during crisis situations.
- Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or self harm.
- Streamlined documentation processes to maintain accurate patient records while maximizing time spent on direct care activities.
- Served as resource for nursing staff, providing guidance in application of evidence-based practices in psychiatric setting.
- Participated in ongoing professional development opportunities to stay current on best practices within field of mental health nursing.
- Contributed to improved team morale by demonstrating positive attitude, supporting colleagues during challenging situations, and celebrating shared successes.
- Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
- Collaborated proactively with psychiatrists to adjust treatment plans based on observed changes in symptoms or behavior patterns among patients.
- Raised awareness about mental health stigma within community by participating in outreach events and educational programs.
- Streamlined medication administration processes, ensuring timely and accurate delivery of medications to patients while minimizing risk for medication errors.
- Developed strong working relationships with mental health community partners, facilitating seamless transitions of care for patients upon discharge from facility.
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Advocated for and strived to protect health, safety, and rights of patient.
- Conducted therapy for mentally ill patients in group and individual settings to assist patients in achieving normalcy.
- Performed patient assessments to monitor expected response to medications and altering treatment plans.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Monitored primary care needs for patients to coordinate access to appropriate providers.
- Educated patients and families about mental health, diagnoses and treatment options.
- Developed successful discharge plans to help continuity of care upon patient release.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Educated family members and caregivers on patient care instructions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Education
Bachelor of Science - Biology - Pre Med
Saint Louis University
Baguio City, PhilippinesBachelor of Science - Nursing
Pines City Doctors Hospital College of Nursing
Baguio City, Philippines04.1991
Skills
- Healthcare ethics
- Triage
- Emergency Response
- Appointment Scheduling
- Treatment Planning
- Cardiac monitoring
- Prescription Refills
- Diabetes management
- Continuing education
- Discharge Planning
- Vital signs
- HIPAA Compliance
- Quality Improvement
- Clinical judgment
- Patient Management
- Psychiatric Nursing
- Geriatric Nursing
- Patient Condition Monitoring
- Care Coordination
- Student Precepting
- Documentation
- Infection Control
- Chronic Disease Management
- Adaptability
- Nursing Performance Assessment
- Professional Demeanor
- CPR/AED
- Nonviolent Crisis Intervention (NVCI)
- Delegation and Motivation
- Medication Administration
- Task Prioritization
- Analytical Thinking
- Interpersonal Communication
- Safety Protocols
- Multitasking Abilities
- Effective Communication
- Advanced Cardiovascular Life Support
- Treatment Recommendations
Certification
- BLS/ACLS Certified
- CPI Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTimeline
Triage Nurse - Cardiology Office
Ascension Medical Group Heart And Vascular Clinic
12.2021 - Current
Detox Nurse
Aliya Health Group/Footprints To Recovery
02.2021 - Current
Psychiatric Registered Nurse
Alexian Brothers Behavioral Health Hospital
07.2006 - 04.2018
Registered Nurse, Cardiac Progressive Care
Amita Saint Joseph Hospital
04.2004 - 11.2021
Bachelor of Science - Biology - Pre Med
Saint Louis University
Bachelor of Science - Nursing
Pines City Doctors Hospital College of Nursing