Flordeliza Payton
San Antonio,TX
Summary
Dynamic retail leader with extensive experience at Army & Air Force Exchange Service, excelling in customer engagement and strategic problem analysis. Proven track record in enhancing sales and profitability through effective team management and operational efficiency. Adept at fostering strong client relationships while maintaining high standards of service and satisfaction.
Overview
21
21
years of professional experience
Work History
Main Store Manager
Army Air Force Exchange Service, AAFES
04.2019 - 12.2024
- Managed the # 2 Store Sales Volume MS WW for Military Exchanges
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager, Travis Exchange
Army & Air Force Exchange Service - AAFES
06.2016 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Work closely with Command
Main Store Manager, Lewis MS - JBLM
Army & Air Force Exchange Service, AAFES
06.2014 - 06.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Main Store Manager, McChord Exchange
Army & Air Force Exchange Service, AAFES
02.2013 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Main Store Manager, Ft. Bragg North
Army & Air Force Exchange Service, AAFES
12.2010 - 02.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Manager - Guam Exchange
Army & Air Force Exchange Service, AAFES
01.2007 - 12.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Sales & Mdse Manager, Ft. Sam Main Store
Army & Air Force Exchange Service, AAFES
05.2005 - 01.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales & Mdse Manager, Randolph MS
Army & Air Force Exchange Service, AAFES
02.2004 - 05.2005
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Accounting
University of Maryland
Asian DivisionMBA - Management
University of Phoenix
Andersen AFB, Guam06-2012
Skills
- Customer Engagement
- Strategic Problem Analysis
- Customer Interaction
- Proficient Task Management
Timeline
Main Store Manager
Army Air Force Exchange Service, AAFES
04.2019 - 12.2024
General Manager, Travis Exchange
Army & Air Force Exchange Service - AAFES
06.2016 - 04.2019
Main Store Manager, Lewis MS - JBLM
Army & Air Force Exchange Service, AAFES
06.2014 - 06.2016
Main Store Manager, McChord Exchange
Army & Air Force Exchange Service, AAFES
02.2013 - 06.2014
Main Store Manager, Ft. Bragg North
Army & Air Force Exchange Service, AAFES
12.2010 - 02.2013
General Manager - Guam Exchange
Army & Air Force Exchange Service, AAFES
01.2007 - 12.2010
Sales & Mdse Manager, Ft. Sam Main Store
Army & Air Force Exchange Service, AAFES
05.2005 - 01.2007
Sales & Mdse Manager, Randolph MS
Army & Air Force Exchange Service, AAFES
02.2004 - 05.2005
Bachelor of Science - Accounting
University of Maryland
MBA - Management
University of Phoenix
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