Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Florelia Sanchez

Sugar Land,TX

Summary

Bilingual Associate with 5 years of experience in the retail and food service industries. Known for strong time management, excellent communication skills, and the ability to work effectively in fast-paced environments. Dependable, adaptable, and eager to bring a strong work ethic and customer-focused mindset to new industries and opportunities.

Overview

5
5
years of professional experience

Work History

Associate

Dos Toro Taqueria
09.2024 - 04.2025
  • Assisted in project coordination, ensuring timely completion of tasks and deliverables.
  • Collaborated with colleagues to identify areas for process improvement and innovation.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Adapted quickly to new software tools, enhancing team productivity and efficiency.

Shift Leader Manager

Potbelly
09.2022 - 06.2024
  • Supervised daily operations, ensuring team adherence to quality and service standards.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
  • Implemented workflow improvements, optimizing service efficiency during peak hours.
  • Managed inventory levels, coordinating with suppliers to maintain product availability.
  • Resolved customer concerns promptly, enhancing overall guest satisfaction and loyalty.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Team Leader

Panera Bread
01.2022 - 09.2022
  • Assisted team in daily operations and project execution.
  • Supported communication between team members to enhance collaboration.
  • Learned and utilized project management tools for task tracking.
  • Participated in training sessions to improve operational knowledge.
  • Adapted quickly to new systems and processes, fostering a seamless transition for team initiatives.
  • Developed and implemented strategies to increase customer satisfaction and engagement.

Sales Associate

First Colony Mall
08.2020 - 11.2020
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
  • Maintained product displays and inventory levels to optimize sales opportunities.
  • Collaborated with team members to execute promotional strategies effectively.

Education

High School Diploma -

Stephen F Austin High School
Sugar Land, TX

Skills

  • Service excellence
  • Organizational time strategies
  • Strong focus on accuracy
  • Experienced in software utilization
  • Strong leadership traits
  • Cash management
  • Customer relationship management
  • Building professional connections

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Dos Toro Taqueria
09.2024 - 04.2025

Shift Leader Manager

Potbelly
09.2022 - 06.2024

Team Leader

Panera Bread
01.2022 - 09.2022

Sales Associate

First Colony Mall
08.2020 - 11.2020

High School Diploma -

Stephen F Austin High School

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Florelia Sanchez