FLORENCE ANDRADA
Jersey City,NJ
Summary
To seek a long-term position in a growing, state-of-the-art organization that will assist and mentor me in an evolving environment and economy.
Overview
22
22
years of professional experience
Work History
Suite and Skybox Attendant for Premium Services
Delaware North Sport Services
East Rutherford (Metlife Stadium) and Harrison (Red Bull Arena), NJ
03.2010 - Current
- Host special events on game days and concerts (AKA SUPERBOWL XLVIII)
- Attend to VIP clients in the skybox with specific requests
- Maximizing of sale products on events and game days
- Specializing in warm hospitality and providing great customer service
- Recognized for hard work and specialty in making the customers feel welcome and appreciated
- At the end of each event, inventory, clean up and room appearance is mandatory.
MVC Technician
NEW JERSEY MOTOR VEHICLE COMMISSION AGENCY
Bayonne, NJ
12.2012 - 01.2024
- Reviewed and processed agency documents, ensuring compliance with NJ policies
- Reviewed and processed different types of applications, licenses, certificates, and other documents to ensure compliance with State and Federal laws, regulations, and policies.
- Maintained compliance with New Jersey laws and division rules through registration and renewal of annual vehicle registrations
- Executed operations pertaining to different types of vehicle registrations, voids, and corrections
- Ensured efficient and accurate processing of licenses, permits, and NJ State Identification cards
- Conducted oral and written exams for applicants in compliance with New Jersey laws, division rules, regulations, and policies.
- Managed the process of surrendering license plates.
- Managed the greeting formation areas, maintaining organization in reception and que spaces.
- Evaluated driver testing applicants through oral and written exams for permit compliance as per NJ regulations.
- Learned rules and regulations related to titles, liens, first-time registrations, and license plates.
Program Assistant
NEW JERSEY CITY UNIVERSITY
Jersey City, NJ
07.2010 - 06.2011
- Managed the Noyce/MAST Fellowship Grant at a net worth of over a million dollars.
- Hired staff members, prepared presentations, and organized timetables
- Successfully oversaw Noyce Grant budget account
- Coordinated correspondence for the Noyce Grant with student candidates
- Contributed to the evaluation and guidance of Noyce Fellows Contracts
- Collaborated in overseeing enrollment and academic advisement
- Organized travel coordination for conferences and related events.
Admissions Counselor
New Jersey City University
Jersey City, NJ
09.2004 - 07.2010
- Recruited candidates statewide across New Jersey.
- Evaluated prospective students' credentials
- Supervised and coordinated the Student Ambassador Program.
- Oversaw the hiring process, provided supervision and developed schedules for work-study and student assistant employees
- Coordinated and scheduled campus tours effectively
- Responded and managed database inquiries for campus tours and information requests
- Handled and resolved Admissions Email queries efficiently
- Handled application processing, data entry tasks, and phone inquiries
- Facilitated various campus activities, including Open House and Career Council Fairs
- Participate in student activities and special committees such as Council of Hispanic Affairs (CHA)
- Engaged in ongoing support of prospective and continuing students, promoting their growth and development.
- Developed and maintained strong working relationships with Financial Aid, University Academic Advisement, Marketing, and Registrars departments.
Constituent Services Representative
Senator Glenn D. Cunningham’s Office, 31st District
Jersey City, NJ
02.2004 - 07.2004
- Contributed to the daily operations of the district office
- Addressed constituent concerns and resolved complaints effectively
- Represented the Senator at special events and political functions.
- Managed office functions while scheduling appointments and handling phone traffic.
- Addressed and resolved concerns of public constituents in need of help during walk-in visits.
Account Manager
NJ Nets/Devils LLC
East Rutherford, NJ
12.2002 - 01.2004
- Promoted from Sales Representative due to high sales volume
- Number one seller for two months
- Managed seating arrangements, sold ticket memberships, and coordinated billing for full and partial season ticket holder accounts
- Operated information booths during game days and solicited new business
- Handled corporate accounts and set up site visits for high profile customers
- Review databases and target potential customers through data analysis
- Coordinated special events and promotional activities to increase corporate ticket sales.
Education
Master’s Degree in School Counseling -
New Jersey City University
Jersey City, NJ05.2017
Bachelor of Science in Business Administration - Sport Management
New Jersey City University
Jersey City, NJ05.2002
Skills
- Public speaking
- Crowd control
- Windows XP
- PeopleSoft 84
- Microsoft Office (Word, Excel, and PowerPoint)
- E-Cats
- I2E Recruitment Software
- E-Procurement Services
- Phenomenal Customer Service
- Excellent bargain hunter
- Managing a full-time household and full-time mother of four
- Life coach
- Safety awareness
- Guest Relations
- Multi-line phone system
- Supply Restocking
- Complaint resolution
- Quality Assurance
Languages
- Bilingual: English/Tagalog (Philippine Dialect)
- Spanish lessons in progress
Timeline
MVC Technician
NEW JERSEY MOTOR VEHICLE COMMISSION AGENCY
12.2012 - 01.2024
Program Assistant
NEW JERSEY CITY UNIVERSITY
07.2010 - 06.2011
Suite and Skybox Attendant for Premium Services
Delaware North Sport Services
03.2010 - Current
Admissions Counselor
New Jersey City University
09.2004 - 07.2010
Constituent Services Representative
Senator Glenn D. Cunningham’s Office, 31st District
02.2004 - 07.2004
Account Manager
NJ Nets/Devils LLC
12.2002 - 01.2004
Master’s Degree in School Counseling -
New Jersey City University
Bachelor of Science in Business Administration - Sport Management
New Jersey City University