Florence Boggs
Youngsville,NC
Summary
Dynamic Wellness Member Coordinator at Rex Wellness Center with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in relationship building and data entry, I excelled in managing high call volumes and improving patient safety through meticulous medication management. Committed to fostering a positive team culture and ensuring confidentiality.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
24
24
years of professional experience
Work History
Wellness Member Coordinator
Rex Wellness Center
11.2022 - 11.2024
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
Medication Reconciliation Technician
UNC Rex Hospital
04.2007 - 07.2021
- Promoted patient adherence to medication regimens by providing clear instructions on dosage, frequency, side effects, and potential interactions.
- Developed strong relationships with local community partners including physicians'' offices, nursing homes, and other facilities to facilitate seamless transitions of care.
- Maintained strict confidentiality of patient information according to relevant privacy regulations such as HIPAA requirements.
- Strengthened communication between patients, pharmacists, and healthcare providers through regular updates on medication changes and adjustments.
- Assisted in the development of training materials for new Medication Reconciliation Technicians, fostering a knowledgeable workforce within the organization.
- Improved patient safety by accurately reviewing and verifying medication lists during admission and discharge processes.
- Enhanced medication management for patients by diligently updating electronic medical records with accurate information.
Inpatient Certified Pharmacy Technician
UNC Rex Hospital
07.2000 - 07.2021
- Streamlined pharmacy operations by maintaining an organized and efficient work environment.
- Supported pharmacists in providing drug information to healthcare professionals, contributing to informed decision-making processes.
- Enhanced customer satisfaction through courteous service while responding to patients'' questions regarding their medications and therapy plans.
- Improved inventory management by conducting regular audits and implementing a system for tracking medication expiration dates.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Reduced medication errors by diligently cross-referencing patient allergies with prescribed medications.
- Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
Education
Pharmacy Technician Certification - Pharmacy
Durham Technical Community College
Durham, NC06-1988
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
- Schedule coordination
- Discretion and confidentiality
Accomplishments
I was The first Certified Pharmacy Technician to pilot the Medication Reconciliation program in Rex Hospital,in fact we were the first to implement this program in a NC Hospital. This very important program was designed for the safety of our admitted patients.
This program ensured that the patient had an up to date list of all home medications and therefore enabled the admitting physician to speed up the admitting procedure.
Timeline
Wellness Member Coordinator
Rex Wellness Center
11.2022 - 11.2024
Medication Reconciliation Technician
UNC Rex Hospital
04.2007 - 07.2021
Inpatient Certified Pharmacy Technician
UNC Rex Hospital
07.2000 - 07.2021
Pharmacy Technician Certification - Pharmacy
Durham Technical Community College
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