Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Florence Coffman

Port Richey,FL

Summary

Dedicated professional with extensive experience in personal care and data entry at Cutler Industries. Proven ability in customer service and conflict resolution, ensuring client satisfaction through personalized attention and efficient data management. Time management, fostering strong relationships and enhancing operational efficiency.

Overview

27
27
years of professional experience

Work History

Personal Care Giver

Self-employeed
09.2008 - 10.2022
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patient.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Ensured the safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Assisted with daily living needs to maintain self-esteem and general wellness.
  • Improved satisfaction by providing personalized care and attention to their unique needs.
  • Promoted health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
  • Transported individual to events and activities, medical appointments, and shopping trips.
  • Provided basic grooming and hygiene assistance.


My husband became unable to care for himself due to a medical error and was unable to care for himself for 14 years. I was his only care giver and we choose for him to live at home until the end. I was trained by medical staff on what was needed to take care of him so he could live as comfortable as possible.


Due to the situation we were in I was unable to work a regular 9-5 job.

Data Entry Clerk

Cutler Industries
01.2003 - 07.2008
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Created and maintained data entry logs to track data entry activities.

Sales Associate

JCPenney
06.1995 - 05.2000
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Skills

  • Customer Service
  • Client Relations
  • Conflict Resolution
  • Problem Solving
  • Time Management
  • Communication
  • Team Collaboration

Languages

English
Beginner (A1)
Spanish
Beginner (A1)
French
Intermediate (B1)

Timeline

Personal Care Giver

Self-employeed
09.2008 - 10.2022

Data Entry Clerk

Cutler Industries
01.2003 - 07.2008

Sales Associate

JCPenney
06.1995 - 05.2000
Florence Coffman