Florence Ntumngia
Eastvale,California
Summary
Self-motivated professional with over three years of experience in residential care. Proven ability to enhance resident independence while ensuring safety through effective collaboration and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ADULT RESIDENhttps://www.myperfectresume.cTIAL AID
BUILDING LIVES LLC.
Los Angeles, CA
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted residents with daily living activities, fostering independence and comfort.
- Monitored resident safety and well-being through regular check-ins and observations.
- Collaborated with multidisciplinary teams to address resident needs effectively.
- Maintained accurate documentation of resident progress and incidents for care continuity.
- Trained new aides on best practices for resident support and facility protocols.
- Streamlined communication processes between staff and families to improve care coordination.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Acted as a liaison between residents, families, and staff members to ensure open lines of communication regarding important updates or concerns about resident wellbeing.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
- Complied with relevant regulations governing residential care facilities; participated in ongoing training opportunities to enhance professional knowledge continually.
- Ensured prompt attention to any maintenance or repair needs within residents'' living spaces, contributing to a comfortable and hazard-free environment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Master of Arts - ENGLISH MODERN LETTERS
HIGHER TEACHERS TRAINING COLLEGE
UNIVERSITY OF YAOUNDE 1, CAMEROON09-2000
Bachelor of Arts - ENGLISH MODERN LETTERS
UNIVERSITY OF YAOUNDE 1
YAOUNDE, CAMEROON09-1994
High School Diploma -
GOVERNMENT HIGH SCHOOL
MBENGWI, CAMEROON06-1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
Certification
- [ADULT RESIDENTIAL FACILITY ADMINISTRATOR CERTIFICATION, DEPARTMENT OF SOCIAL SERVICES COMMUNITY CARE LICENSING - 8/8/2025 - 8/7/2027
- [Area of certification]HOME CARE AIDE CERTIFICATION, CALIFORNIA HEALTH AND HUMAN SERVICES AGENCY,DEPARTMENT OF SOCIAL SERVICES - 5/14/2026 - 5/14/2028
Languages
French
Limited Working
English
Full Professional
Timeline
ADULT RESIDENhttps://www.myperfectresume.cTIAL AID
BUILDING LIVES LLC.
04.2023 - Current
Master of Arts - ENGLISH MODERN LETTERS
HIGHER TEACHERS TRAINING COLLEGE
Bachelor of Arts - ENGLISH MODERN LETTERS
UNIVERSITY OF YAOUNDE 1
High School Diploma -
GOVERNMENT HIGH SCHOOL