Florence Reagan
Okeana
Summary
Dedicated Case Manager with a strong focus on customer service, compliance management, and effective communication. Proven ability to resolve issues and enhance customer satisfaction.
Overview
24
24
years of professional experience
Work History
Case Manager
Diversified Brokerage Specialists Inc
Cincinnati
04.2002 - Current
- Resolved customer complaints and issues, enhancing satisfaction and retention.
- Assisted customers with inquiries and complaints regarding insurance policies, providing timely and accurate information.
- Provided exceptional customer service to policyholders and potential clients.
- Collaborated with underwriters to assess risk and coverage needs.
- Coordinated with insurance agents and underwriters to facilitate policy adjustments.
- Processed new policy applications and updated existing policy documents.
- Maintained accurate customer records in the company database.
- Greeted customers and provided prompt, courteous service.
- Trained new team members on customer service protocols and systems.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Collaborated with colleagues from other departments to address and resolve escalated customer issues efficiently.
- Navigated computer system to look up customer information and update policies.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
Education
High School Diploma -
Colerain Career Center
Cincinnati05-1978
Skills
- Policy processing
- Compliance management
- Records management
- Customer relationship management
- Customer service
- Data entry and analysis
- MS office
- Training and development
- Communication skills
Timeline
Case Manager
Diversified Brokerage Specialists Inc
04.2002 - Current
High School Diploma -
Colerain Career Center