Florence Smith
Brentwood,TN
Summary
Experienced Software Tester with over 30 years in software testing, specializing in healthcare IT systems. Collaborated with RNs and interdisciplinary informatics teams in the design, development, and implementation of clinical systems for Medication History, Ambulatory, Perinatal, and Nursing Scheduling modules.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Test Architect
Oracle Health - Cerner Corporation
12.2021 - 04.2025
- Company Overview:
- Oracle acquired Cerner corporation
- Served as SME for Electronic Health Record (EHR) systems, providing expertise on system functionality, documentation standards, and clinical workflows; led internal audits and delivered targeted training to enhance team readiness and ensure regulatory compliance.
- Guided RNs through new software functionality during go-live support, ensuring a seamless transition and improved adoption of clinical workflows.
- Collaborated with cross-functional teams in daily Scrum meetings to align sprint goals with delivery timelines, driving successful and timely feature releases.
- Owned regulatory and SDLC documentation, ensuring hazard analysis and compliance approvals were completed accurately and on schedule for all production releases.
- Led root cause analysis investigations and mentored QA teams, improving defect resolution time and embedding best practices in compliance-driven test automation.
- Directed software release planning and execution, partnering with stakeholders across development, QA, and clinical operations to deliver stable, client-approved releases.
- Recognized with a Spotlight Award for outstanding leadership and precision during the 2024 eRx audit, contributing to audit success and risk mitigation.
- Designed and executed 100+ manual and automated test scenarios for UI and functional workflows across 40+ applications, increasing test coverage and defect prevention.
- Developed comprehensive test strategies using standards such as X12, NCPDP, SCRIPT, JSON, and XML to validate data integrity and interoperability.
- Executed both Verification and Validation (V&V) activities, ensuring software met end-user and regulatory requirements through structured QA checkpoints.
- Automated regression test cases using IntelliJ, Eclipse, and Jenkins within a CI/CD pipeline, reducing test cycle time and supporting continuous integration.
- Led ePrescribing test strategy design, ensuring regulatory alignment and clinical accuracy across all related healthcare application modules.
Test Designer / QA Test Analyst
Cerner Corporation
01.2007 - 11.2016
- Delivered on-site clinical support at a partner hospital as part of Cerner’s sabbatical program, assisting nursing staff during a major EHR system release to ensure effective adoption and minimal disruption.
- Planned and executed comprehensive manual and automated test strategies for both web-based and desktop healthcare applications, improving test coverage and system reliability.
- Partnered with developers and clinical stakeholders to troubleshoot issues, aligning system functionality with healthcare standards and enhancing end-user satisfaction.
- Led end-to-end regression testing to validate system performance and functionality prior to software deployments, contributing to stable and compliant healthcare IT releases.
Application Support Specialist
Mount Carmel
11.2003 - 01.2007
- Acted as the primary point of contact for application support, achieving rapid resolution of incidents and reducing user-reported downtime by ensuring timely and accurate responses.
- Led coordination of software upgrades and patches, aligning with change management protocols to ensure zero unplanned outages during deployments.
- Delivered expert technical support for high-impact clinical applications, improving user satisfaction and system adoption through prompt issue resolution and knowledge sharing.
- Diagnosed and resolved complex application errors and data integrity issues, enhancing system reliability and reducing recurring incidents.
- Managed and streamlined support ticket workflows, improving issue resolution turnaround time and enabling data-driven analysis for continuous service improvement.
Application/Technical Support Specialist
QuadraMed Corporation
03.1998 - 10.2003
- Led QA testing for Patient Focus information systems, optimizing modules related to clinical, billing, scheduling, and benchmarking to enhance hospital productivity.
- Designed and executed manual Test Plans and Test Scripts, performing regression, functional, and performance testing in both Beta and Production environments.
- Assisted with the implementation of real-time and batch data exchange interfaces, supporting clients with HL7 message interpretation and troubleshooting.
Education
Bachelor of Science - Business Administration
Rosary University
Skills
- Automation Tools: Selenium WebDriver, Eggplant, Touchstone, Jenkins, Junit
- API Testing Tools: Postman, RestClient
- Monitoring & Observability: Splunk, mRemoteNG, PuTTY, WinSCP, Remote Desktop
- Development Tools: Eclipse, IntelliJ IDEA, Spring Tool Suite (STS)
- Deployment Platforms: Tanzu Application Service (TAS), Jenkins, Git
- Project Management & Tracking: JIRA, IBM Jazz, Request Manager
- Healthcare Standards & Compliance: HL7, HIPAA, Surescripts Certification, EPCS
- Reporting & Visualization: Tableau, Excel, Confluence, Splunk
- Programming Languages: SQL, XML
- Requirements analysis
- Defect resolution
- Experience with agile methodologies
- Teamwork and collaboration
- Attention to detail
- Team collaboration
- Defect tracking and reporting
- Test plans and test methodologies
- Agile best practices
- Test case design
- Manual testing
- Test coverage analysis
Certification
- Surescripts Dashboard
- Agile & Scrum Methodology Training
- DOD HIPAA and Privacy Act Training 2025- Cyber Awareness 2025
- Joint Staff Operations Security 2025
- IHS Information Systems Security Awareness Training 2025
- VA PIV Card (Personal Identify Verification)
Timeline
Senior Test Architect
Oracle Health - Cerner Corporation
12.2021 - 04.2025
Test Designer / QA Test Analyst
Cerner Corporation
01.2007 - 11.2016
Application Support Specialist
Mount Carmel
11.2003 - 01.2007
Application/Technical Support Specialist
QuadraMed Corporation
03.1998 - 10.2003
Bachelor of Science - Business Administration
Rosary University
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