Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Florence Zalwango

Florence Zalwango

Doha,DA

Summary

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency. Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over Number years of guest service experience in hospitality industry.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Guest Experience Leader

McDonald's
Doha, Qatar
06.2021 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Maintained consistent positive customer feedback.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
  • Scheduled and confirmed restaurant reservations for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Assisted guests with variety of services and local attraction information.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Responded to guest inquiries to maximize guest satisfaction.

Education

Certificate - Customer Service

Guest Experience Leader
McDonald's
09.2023 - 09.2023

Certificate - Nursing Assistance

Imperial Consultancy
Qatar
02.2023 - 10.2023

Certificate - Education

Buganda Royal Institutes
Uganda
01.2016 - 01.2017

UNEB -

Kikaya College School.
Uganda
01.2010 - 12.2013

UCE -

Kampala High School
Uganda
01.2014 - 12.2015

Skills

    Guest accommodations

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Accomplishments

  • Achieved Result through effectively helping with Task.

Certification

Apriciation, guest experience leader, McDonald's, 2022

Timeline

Certificate - Customer Service

Guest Experience Leader
09.2023 - 09.2023

Certificate - Nursing Assistance

Imperial Consultancy
02.2023 - 10.2023

Apriciation, guest experience leader, McDonald's, 2022

12-2022

Guest Experience Leader

McDonald's
06.2021 - Current

Job Weldone ,waitress, sidra medicine, 2021

06-2021

Certificate - Education

Buganda Royal Institutes
01.2016 - 01.2017

UCE -

Kampala High School
01.2014 - 12.2015

UNEB -

Kikaya College School.
01.2010 - 12.2013

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Florence Zalwango