Florencia Vazquez

• Direct daily business and administrative operations for a multidisciplinary outpatient healthcare clinic within a nonprofit academic medical environment.
• Lead process improvement and operational implementation initiatives that improve efficiency and standardize workflows.
• Ensure HIPAA compliance by safeguarding PHI and reinforcing privacy practices.
• Monitor compliance with institutional policies and healthcare regulations.
• Develop and implement operational procedures that improve consistency and accountability.
• Manage departmental budgets and financial resources, monitor expenditures, and support fiscal planning.
• Analyze financial reports, operational metrics, and KPIs to support strategic decision-making.
• Coordinate revenue cycle operations, including registration, scheduling, insurance verification, and payment workflows.
• Train and supervise administrative staff on HIPAA, workflows, and appropriate response to potential privacy violations or concerns.
• Collaborate with clinical leadership, IT, HR, finance, compliance, and revenue cycle teams.

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• Assisted in preparing and sterilizing surgical instruments for various procedures.
• Maintained sterile field during surgeries, ensuring compliance with safety protocols.
• Collaborated with the surgical team to support efficient workflow and patient care.
• Monitored and documented patients' vital signs throughout surgical processes.
• Adhered to HIPAA regulations by safeguarding Protected Health Information (PHI) and maintaining patient confidentiality throughout the perioperative process.

• Coordinated new patient intake processes, ensuring seamless appointment scheduling and documentation accuracy.
• Developed comprehensive patient information packets to enhance the onboarding experience and improve satisfaction.
• Collaborated with medical staff to streamline referral management, reducing wait times for patients.
• Implemented electronic health record updates, enhancing data accuracy and accessibility for care teams.

• Coordinated referrals, authorizations, and medical record collection with 10-20 referring providers.
• Achieved 98% accuracy in demographic and insurance data entry within EHR systems.
• Improved new patient show rate by 10-15% through proactive reminder calls and patient education.
• Managed incoming call volumes of 60-100 calls per day while maintaining high patient satisfaction scores.
• Led daily operations for a high-revenue clinic generating $500-$1M annually.
• Managed 10-12 staff members across front desk, billing, physical therapy, and clinical support team.
• Streamlined patient intake and scheduling processes, resulting in increased patient throughput and reduced wait times.
• Supervised billing operations, improving claims accuracy and contributing to faster reimbursement cycles.
• Developed and enforced SOPs to ensure regulatory compliance and a consistent patient experience.