Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Florencio Delgadillo

Palmdale,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations(if needed).

Overview

9
9
years of professional experience

Work History

Shift Leader

Starbucks
09.2022 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Barista Trainer

Starbucks
08.2017 - 09.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.

Cafe Cashier

Hearst Castle Historical Mnmnt
12.2014 - 09.2017
  • Reduced wait times for customers by quickly processing orders, payments, and issuing change as needed.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Upheld company policies regarding payment procedures, refunds, returns, and exchange transactions for consistent service delivery.

Education

High School Diploma -

Cuesta College
San Luis Obispo, CA

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Training Assistance
  • Customer Service Management

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Shift Leader

Starbucks
09.2022 - 03.2024

Barista Trainer

Starbucks
08.2017 - 09.2022

Cafe Cashier

Hearst Castle Historical Mnmnt
12.2014 - 09.2017

High School Diploma -

Cuesta College
Florencio Delgadillo