FLORENE BINUYA
Bronx
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
Card Services Representative
Municipal Credit Union
01.2012 - Current
- Processes various daily report pertains to credit card payments
- Process and respond to events/inquiry via Synapsis/Xperience
- Process EOSCAR cue for credit report dispute
- Respond to mailed credit report dispute
- Assist legal and Fraud and Security departments pertain to investigations and legal complaints
- Assist and process collections and bankruptcy department request
- Communication with PSCU’s service executive in related to procedures and file maintenance
- Respond to complaints related to credit accounts as directed by the managing director
- Processes various payment adjustments coming in from various departments
- Process credit card services such as line increases, balance transfer, credit promotions, plastic reissuance and other related services
- Formerly manage visa risk systems and other similar systems, to monitor accounts and prevent potential fraudulent activities
- Formerly worked charge back and debit dispute
- Perform other related works and other duties as required by managing director
- Participated in training and seminars involving credit card operating system, service and maintenance procedure
- Assist team members in resolving issues, walk through in various credit card procedures
- Experienced in department operating systems such as Epysis, PSCU Member’s Connect, Synergy, XPerience/Synapsis, PSCU Quick Assist, Evolve, Meridian Link and Host Link.
Member Service Representative
Municipal Credit Union
04.2006 - 01.2012
- Provide product and service information to existing and prospective members
- Assist member concerning eligibility, loan guidelines, dividend, withdrawals, insurance and statements
- Disburse approved loans, open new accounts such as; Shares, Share Drafts, Clubs, Share Certificates and IRAs
- Resolve member's issues such as transactions dispute, payroll/direct deposit and loan concerns
- Perform other duties as required for the efficient operation of the branch.
Computer Instructor
Hostos Community College
02.2007 - 04.2007
- Teaches basic and advance MS Excel applications
- (part-time)
Executive Assistant
Cosmo Style LLC
07.2003 - 05.2005
- Handled & directed calls to appropriate departments
- Served as a liaison between shipping brokers & warehouse companies
- Followed up local distributor accounts ensuring balanced payment accounts
- Delegated with scheduling of business appointment; maintained a database of all local distributor
- Performed clerical duties.
Manager/Owner
X-GAMER-Z (Computer Sales and Services)
01.2001 - 01.2003
- Supervised and delegated tasks to a team of 2 employees
- Provide customers with detailed product and purchase information
- PC Hardware troubleshooting, computer and parts sales.
Center Supervisor
AMF-PUYAT Bowling and Billiard Centers
09.1998 - 12.2000
- Supervised and delegated tasks to a team of 15 employees
- Organized marketing strategies to promote local bowling tournaments
- Managed and accurately documented day to day sales
- Maintained inventory of supplies, parts and ordered as needed
- Maintained an orderly floor activities during operation
- Handled and made daily bank deposits.
Sales Assistant
Allen Miller Advertising Consultant Inc.
10.1990 - 09.1998
- Organized marketing material and distributed to potential clients
- Performed cold calls, sales presentations and follow up services
- Routinely made and or exceeded sales quotas.
Education
Bachelor of Science in Computer Engineering -
Polytechnic University of the Philippines
Manila, Philippines04.1988
Skills
- Account Management
- Product Knowledge
- Customer Service
- Work Prioritization
- Report Generation
- Microsoft Windows, such as Work, Excel and PowerPoint
- Digital Photography, Video and photo post production
- Outdoor activities/sport (Biking, hiking, tennis and Golf)
- Music Inclinations (Guitar playing/Singing)
- Wood working
Timeline
Card Services Representative
Municipal Credit Union
01.2012 - Current
Computer Instructor
Hostos Community College
02.2007 - 04.2007
Member Service Representative
Municipal Credit Union
04.2006 - 01.2012
Executive Assistant
Cosmo Style LLC
07.2003 - 05.2005
Manager/Owner
X-GAMER-Z (Computer Sales and Services)
01.2001 - 01.2003
Center Supervisor
AMF-PUYAT Bowling and Billiard Centers
09.1998 - 12.2000
Sales Assistant
Allen Miller Advertising Consultant Inc.
10.1990 - 09.1998
Bachelor of Science in Computer Engineering -
Polytechnic University of the Philippines
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