Amy Driscoll
Chelmsford,MA
Summary
Dedicated Card Services Representative with a solid background in transaction processing and customer relationship management. Known for exceptional attention to detail and a proactive approach to account management, ensuring compliance and optimal customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Card Services Representative
Digital Federal Credit Union
Marlboro, Massachusetts
01.2024 - Current
- Reviewed transactions for compliance with regulations and policies.
- Processed charge back requests for debit and credit card disputes.
- Provided customer service by responding to inquiries about the company's debit and credit card services.
- Maintained knowledge of current regulations governing the use of debit and credit cards as well as applicable laws.
- Responded promptly to emails from customers seeking assistance with their accounts.
- Advised customers on best practices for managing their accounts safely and securely.
Banker I
Middlesex Savings Bank
Boxborough, Massachusetts
07.2022 - 12.2023
- Assisted customers with account inquiries and transaction processing.
- Conducted financial transactions using banking software and systems.
- Educated clients on bank products and services to meet their needs.
- Modified, opened and closed customer accounts.
- Notary Public.
- ATM reconciliation.
- Reconciled cash and checks against computer records at end of shift.
Float Teller
BankESB
Easthampton, Massachusetts
08.2021 - 04.2024
- Travel to different branch locations as needed for staffing.
- Process transactions such as but not limited to deposits, withdrawals, loan payments, and cash advances.
- Balance a cash drawer daily.
- ATM reconciliation.
- Assisted customers with account inquiries and banking services.
- Adhered to bank policies and procedures for security compliance.
Education
Associate of Arts - Liberal Arts
Holyoke Community College
Holyoke, MA04-2017
High School Diploma -
Hampshire Regional High School
Westhampton, MA06-2013
Skills
- Transaction processing
- Regulatory compliance
- Customer account management
- Software systems usage
- Charge back handling
- Customer relationship management
- Attention to detail
- Fraud prevention
- Cash handling expertise
Certification
Notary Public
Timeline
Card Services Representative
Digital Federal Credit Union
01.2024 - Current
Banker I
Middlesex Savings Bank
07.2022 - 12.2023
Float Teller
BankESB
08.2021 - 04.2024
Associate of Arts - Liberal Arts
Holyoke Community College
High School Diploma -
Hampshire Regional High School