Lauren Kelsey
Poughkeepsie,NY
Summary
Highly organized Card Services Representative offers excellent interpersonal communication skills and attention to detail. Uses problem-solving skills and multi-tasking while demonstrating high level of accuracy. Knowledgeable in compliance and related regulations enabling superior results.
Overview
8
8
years of professional experience
Work History
Card Services Representative
Hudson Valley Credit Union
02.2023 - Current
- Maintained compliance with federal and state laws and company policies and procedures.
- Communicated with customers on phone about accounts.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
Real Estate Salesperson
Legacy Land And Homes, LLC
06.2022 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Contact Center Representative
Hudson Valley Credit Union
05.2021 - 02.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
Motor Vehicle Inspector
Oil Change Plus
03.2019 - 05.2021
- Conducted in-depth inspections of vehicles to identify damage, missing parts and mechanical issues.
- Identified improperly repaired items and addressed with supervisor to resolve.
- Issued notices and recommended corrective actions upon discovery of infractions or problems.
Crew Member
Dunkin' Donuts
05.2015 - 03.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Business Administration And Management
Mount Saint Mary College
Newburgh, NY12-2021
Associate of Science - General Studies
Dutchess Community College
Poughkeepsie, NY05-2019
High School Diploma -
Arlington High School
Lagrangeville, NY06-2016
Skills
- Documentation and reporting
- Performance improvement
- Credit and Debt Card Processing
- Client Support
Timeline
Card Services Representative
Hudson Valley Credit Union
02.2023 - Current
Real Estate Salesperson
Legacy Land And Homes, LLC
06.2022 - Current
Contact Center Representative
Hudson Valley Credit Union
05.2021 - 02.2023
Motor Vehicle Inspector
Oil Change Plus
03.2019 - 05.2021
Crew Member
Dunkin' Donuts
05.2015 - 03.2019
Bachelor of Science - Business Administration And Management
Mount Saint Mary College
Associate of Science - General Studies
Dutchess Community College
High School Diploma -
Arlington High School
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