Rexanne Taylor
Nashville,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Card Services Representative
Kellogg Community Credit Union
Battle Creek, Michigan
01.2023 - Current
- Investigated disputed charges on customers' accounts and provided resolution within established guidelines.
- Advised customers on best practices for managing their accounts safely and securely.
- Ensured all customer interactions were conducted in a professional manner.
- Resolved customer disputes in a timely manner and ensured customer satisfaction.
- Processed applications for new cards, upgrades, replacements, and cancellations.
- Handled incoming calls from customers regarding technical issues related to cards usage.
- Assisted other departments in resolving complex problems related to card services activities.
- Utilized job-related software to help customers with their needs, or reviewed reports ensured quality on accounts.
Banking Assistant
Grand Trunk Employees Federal Credit Union
Battle Creek, Michigan
10.2022 - 01.2023
- Balanced daily cash drawers and reconciled discrepancies.
- Updated customer information into the database after verifying its accuracy.
- Verified identity documents presented by customers before approving any transactions.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Ensured compliance with banking regulations when processing transactions.
- Researched customer inquiries and resolved issues efficiently.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Handled cash withdrawals and deposits according to established protocols.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Performed data entry tasks to update customer records in the system accurately.
Advanced Associate
DENSO Manufacturing Of Michigan
Battle Creek, Michigan
11.1997 - 01.2020
- Maintained a clean and safe work area in accordance with OSHA standards.
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Inspected finished products for defects or flaws.
- Communicated effectively with supervisors regarding job progress and safety issues.
- Loaded parts onto conveyor belts for further processing.
- Trained new staff members on proper machine operation techniques.
- Followed written instructions regarding product assembly processes.
- Conducted quality control checks on all outgoing items prior to shipment.
- Assisted in the troubleshooting of production line equipment malfunctions.
- Completed necessary paperwork such as the daily paperwork.
- Repaired defective parts using hand tools, power tools, welding equipment.
- Participated in quality circles to improve our lines efficiency and to save the company money.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Examined final products for conformance with quality and design standards.
- Adhered strictly to established safety protocols when operating equipment.
Education
Associate of Applied Science - Business Management
Kellogg Community College
Battle Creek, MI05-2023
Skills
- Client Relationship Building
- Dispute Resolution
- Transaction Processing
- Quality Control
- Customer Service
- Order Processing
- Process Improvement
- Task Prioritization
- Problem-Solving
- Teamwork and Collaboration
- LiveChat Messaging
- Multitasking
Timeline
Card Services Representative
Kellogg Community Credit Union
01.2023 - Current
Banking Assistant
Grand Trunk Employees Federal Credit Union
10.2022 - 01.2023
Advanced Associate
DENSO Manufacturing Of Michigan
11.1997 - 01.2020
Associate of Applied Science - Business Management
Kellogg Community College
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