Florentina Gagliano
Saint Clair Shores,MI
Summary
Attentive Assistant Store Manager offering over 14 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
11
11
years of professional experience
Work History
Sales Team Manager
Gucci Outlet
Woodbury, New York
11.2023 - Current
- Managed a team of 10+ sales representatives, providing feedback on performance and coaching when needed.
- Created monthly reports that tracked key performance indicators such as customer acquisition rate, revenue growth, and customer retention rate.
- Identified potential opportunities for cross-selling or upselling products or services to customers.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
Assistant Store Manager
Ralph Lauren Luxury Store
Woodbury, NY
09.2020 - 07.2023
- Key decision maker in the absence of the General Manager, in addition to owning their duty of responsibility.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Selling Manager
Polo Ralph Lauren
Woodbury, NY
11.2013 - 08.2020
- Developed and implemented sales strategies to increase customer base and maximize profits.
- Coached, trained, and mentored sales staff on product knowledge, sales techniques, and customer service practices.
- Monitored daily performance of the sales team to ensure targets were met or exceeded.
- Maintain exceptional productivity standards through upholding processes and store execution, including supporting with inventory control and operational management.
Skills
- Customer Relations
- Business Development
- Store Organization
- Department Oversight
- Inventory Control
- Strategic Merchandising
- Staff Scheduling
- POS Systems Operations
Timeline
Sales Team Manager
Gucci Outlet
11.2023 - Current
Assistant Store Manager
Ralph Lauren Luxury Store
09.2020 - 07.2023
Selling Manager
Polo Ralph Lauren
11.2013 - 08.2020