COURTNEY CHATAGNIER
Breaux Bridge,USA
Summary
Sales Team Manager at Brad Saloom State Farm with expertise in lead prospecting and client relations. Enhanced team performance through targeted training and strategic market analysis, resulting in substantial growth. Demonstrated capability in resolving customer issues promptly while building strong relationships, leading to high satisfaction and retention rates.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Team Manager
Brad Saloom State Farm
Lafayette, LA
10.2024 - Current
- Led sales team in implementing new strategies and processes.
- Trained and mentored staff to enhance performance and teamwork.
- Analyzed market trends to identify opportunities for growth.
- Coordinated with marketing to align campaigns with sales goals.
- Oversaw customer relationship management system for tracking leads.
- Facilitated regular meetings to discuss progress and challenges.
- Resolved customer issues swiftly to maintain satisfaction levels.
- Analyzed sales data to identify areas of improvement in the sales process.
- Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
- Assisted in resolving customer complaints by working closely with the customer service department.
- Implemented systems for tracking leads from initial contact through purchase completion.
- Maintained relationships with existing clients while prospecting for new ones through cold calling and email outreach campaigns.
ADMINISTRATIVE OFFICE MANAGER
Trey Hargrove State Farm
Lafayette, LA
08.2022 - 10.2024
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruiting and training personnel and allocate responsibilities and office space.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Maintained strict confidentiality of sensitive information, upholding the highest standards of professionalism at all times.
- Assisted executive management with special projects as needed to support overall business objectives.
- Fostered a positive work culture through open communication channels, promoting teamwork and collaboration among staff members.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Created new employee handbook, IT policies and disaster recovery procedures.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
- Completed bi-weekly payroll for per employees.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Don Higginbotham State Farm
Lafayette, LA
03.2016 - 08.2022
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
SHEET METAL TECHNICIAN
Stuller Settings
Lafayette, LA
11.2010 - 03.2016
- Improved project efficiency by accurately measuring and cutting sheet metal materials for various applications.
- Provided valuable assistance during blueprint interpretation, ensuring accurate translation into fabricated products.
- Supported cost reduction efforts through extensive research and procurement of competitively priced raw materials from reputable suppliers.
- Collaborated closely with engineering and design teams to ensure accurate fabrication of complex sheet metal components according to project specifications.
- Consistently met or exceeded quality control standards through rigorous inspection processes before final product delivery.
- Mentored junior technicians in proper techniques, fostering a supportive team environment that contributed to successful project outcomes.
- Streamlined production processes with the implementation of efficient sheet metal fabrication techniques.
- Expedited project completion through effective collaboration with team members on large-scale assignments.
Education
Diploma -
Kaplan High School
Kaplan, LA05.2009
Skills
- Scheduling and calendar management
- Office administration
- Training and coaching
- Account reconciliation
- Documentation skills
- Policy analysis
- Claims management
- Customer service
- Client relations
- Needs assessment
- Account management
- Client retention
- Policy writing
- Operations management
- New client acquisition
- Lead prospecting
- Insurance expertise
- Critical thinking
- Billing inquiries resolution
- Customer engagement
- Relationship building
- Administrative tasks coordination
- Time management proficiency
- Communication excellence
- Multitasking ability
- Team collaboration skills
- Problem-solving aptitude
Accomplishments
Leagon's Leader Award for P&C Production 2024
Certification
- Licensed Property & Casualty
- Licensed Life & Health
References
- Trey Hargrove, Previous Boss, 337-852-4433
- Shauna Letchworth, Friend/Associate, 337-789-0924
- Don Higginbotham, Previous Boss, 337-277-2321
Timeline
Sales Team Manager
Brad Saloom State Farm
10.2024 - Current
ADMINISTRATIVE OFFICE MANAGER
Trey Hargrove State Farm
08.2022 - 10.2024
INSURANCE CUSTOMER SERVICE REPRESENTATIVE
Don Higginbotham State Farm
03.2016 - 08.2022
SHEET METAL TECHNICIAN
Stuller Settings
11.2010 - 03.2016
Diploma -
Kaplan High School