Anthony Conte-Flores
Kissimmee,FL
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management, and curriculum design.
Overview
11
11
years of professional experience
Work History
Multi-Unit Restaurant Manager
DELAWARE NORTH
01.2021 - Current
- Scheduling for 100+ employees, managing P&L statements to ensure goals are met, tracking and monitoring labor and costs, covering online review tracker for restaurant reviews, training and onboarding of new staff
- Enhanced employee performance by developing and implementing comprehensive training programs tailored to individual needs.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Assistant General Manager
Island Wing Company
05.2020 - 01.2021
- Organizing labor, scheduling, cash and payment systems, stock and supply replenishment, curating sales concepts, including sales reports and analysis, managing customer service challenges with proven recovery techniques
- Enhanced training efficiency by developing and implementing well-structured lesson plans.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Trained and mentored 40+ new personnel hired to fulfill various roles.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
ASSISTANT MANAGER
HASH HOUSE A GO-GO
04.2013 - 03.2020
- Oversee staffing and high-volume restaurant operations, scheduling, organizing labor, ensure proper licensing and local regulations are met
- Increased overall workplace efficiency through the implementation of effective training strategies.
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture and work expectations.
Education
MASTER OF SCIENCE - Business Analytics
Bellevue University
08.2024
Bachelor of Science - Business Information Management
Seminole State College of Florida
Sanford, FL12.2020
ASSOCIATE OF ARTS - Business Management
BREVARD STATE COLLEGE
12.2002
Skills
- Strong Client Relationships
- Team-centric Values
- Training Methods
- New Employee Training
- Employee Engagement
- Time Management
- Learning Management Systems
Additional Information
Served as an FC3 in the US Navy where I headed my division's readiness training with the VBSS (Visit, Board, Search, and Seizure) tactical training team.
Timeline
Multi-Unit Restaurant Manager
DELAWARE NORTH
01.2021 - Current
Assistant General Manager
Island Wing Company
05.2020 - 01.2021
ASSISTANT MANAGER
HASH HOUSE A GO-GO
04.2013 - 03.2020
MASTER OF SCIENCE - Business Analytics
Bellevue University
Bachelor of Science - Business Information Management
Seminole State College of Florida
ASSOCIATE OF ARTS - Business Management
BREVARD STATE COLLEGE