Jesus Flores
El Paso,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2027
2027
years of professional experience
Work History
Retail Banking Specialist
Alorica
1440 Goodyear El Paso Tx
08 2024 - 03.2026
- Resolved complex customer service issues promptly as a trusted advisor for both clients and colleagues alike.
- Collaborated closely with other departments such as credit card services or mortgage lending to ensure seamless service delivery for customers.
- Managed a high volume of transactions daily, ensuring accuracy and adherence to regulatory requirements.
- Developed strong relationships with customers through consistent communication and follow-up on inquiries or concerns.
- Maintained strict compliance with all federal, state, and company regulations governing retail banking activities.
- Reduced the number of escalated customer complaints by addressing issues proactively and effectively.
Administrative Assistant
Southwest University
El Paso, TX
06 2022 - 05 2024
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Lead/Supervisor
The Vitamin Shoppe
12.2019 - 06.2022
- Effectively coached team members to reach weekly and monthly sales goals, developing proficient culture amongst staff.
- Checked store merchandise regularly for proper display and replenishment.
- Arranged items in favorable positions and areas of store, further optimize sales.
- Worked flexible schedules and extra shifts to meet business and client needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Some College (No Degree) - Applied Psychology
EPCC
El Paso, TXSkills
- Order management
- Goals and performance
- Budget and report writing
- Sales team assistance
- Management support
- Staff Management
- Staff Training
- Product and service sales
- Delegation skills
- Effective selling techniques
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead/Supervisor
The Vitamin Shoppe
12.2019 - 06.2022
Some College (No Degree) - Applied Psychology
EPCC
Retail Banking Specialist
Alorica
08 2024 - 03.2026
Administrative Assistant
Southwest University
06 2022 - 05 2024