Florette Marable
Henderson,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Benefits Advisor
Unum
05.2022 - Current
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website, improving overall user experience.
Customer Service Representative/Call Center
Continuum Global Solutions
04.2019 - 06.2020
- Assist customers with ordering medications online, placing orders, and checking order status through the mail order delivery
- Experienced in navigating through multiple computer applications with speed and accuracy.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Trained new personnel regarding company operations, policies and services.
CUSTOMER SERVICE REP
Adecco
11.2018 - 04.2019
- Assist customers with ordering medications online, placing orders, and checking order status through the mail order delivery
- Experienced in navigating through multiple computer applications with speed and accuracy.
SR. CUSTOMER SERVICE REP.
Xerox Healthcare ACS
04.2011 - 03.2016
- Duties include providing excellent customer service skills to consumers
- Assist consumers with placing mail order delivery using multiple computer systems
- Resolving consumer orders issues, and providing excellent telephone etiquette.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Cross-trained and provided backup support for organizational leadership.
CUSTOMER SERVICE REP.
Express Personnel
11.2010 - 04.2011
- Duties include providing excellent customer service skills to consumers
- Assist consumers with placing mail order delivery using multiple computer systems
- Resolving consumer orders issues, and providing excellent telephone etiquette.
Education
GRADUATED -
SOUTHERN VANCE HIGH SCHOOL
Henderson, NC06.1995
Skills
- Staff evaluations
- Records Maintenance
- Benefits Administration
- MS Office
- Remote Office Availability
- Multitasking
Timeline
Customer Benefits Advisor
Unum
05.2022 - Current
Customer Service Representative/Call Center
Continuum Global Solutions
04.2019 - 06.2020
CUSTOMER SERVICE REP
Adecco
11.2018 - 04.2019
SR. CUSTOMER SERVICE REP.
Xerox Healthcare ACS
04.2011 - 03.2016
CUSTOMER SERVICE REP.
Express Personnel
11.2010 - 04.2011
GRADUATED -
SOUTHERN VANCE HIGH SCHOOL
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