Flor (Gigi) Sura Grande
Sacramento,CA
Summary
Pharmacy Technician with a track record of enhancing patient satisfaction and streamlining pharmacy operations at Kaiser Permanente. Skilled in bilingual communication and proficient in billing insurance, including Medi-Cal. Demonstrated ability to improve workflow and maintain confidentiality, ensuring efficient patient care and compliance with HIPAA regulations.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Kaiser Permanente
03.2020 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Prepared orders for post-operative patients scheduled for surgery for the next business day
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Pharmacy Technician
UC Davis Health Systems
11.2020 - 07.2021
- Gave great care to all patients including unhoused and HIV-positive patients at ONE COMMUNITY HEALTH
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Assisted the shipping department in preparing, filling and tracking orders for patients
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf. (Prior Authorizations /TARS)
Pharmacy Technician
CVS Omnicare
01.2019 - 02.2021
- Adapt to the workflow of the team to meet high volume requests
- Responsible for the narcotics room cycle counts daily, followed- up discrepancies and reporting
- Fill and package medications for delivery to clinics or patients
- Replenish and package unit dosing in emergency kits distributed to clinics.
Education
Certified Pharmacy Technician -
Santa Rosa Junior College
Santa Rosa, CA05.2008
High School Diploma -
Terra Linda High School
San Rafael, CA06.2006
Skills
- Bilingual, fluent in Spanish
- Familiar with billing insurance, Medi-Cal, Work Comp
- Confidentiality and HIPAA
- Workflow Optimization
- Efficient communication with patients and physicians
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
UC Davis Health Systems
11.2020 - 07.2021
Pharmacy Technician
Kaiser Permanente
03.2020 - Current
Pharmacy Technician
CVS Omnicare
01.2019 - 02.2021
Certified Pharmacy Technician -
Santa Rosa Junior College
High School Diploma -
Terra Linda High School
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