Diana Ramirez
Brooklyn,NY
Summary
Versatile and dedicated professional with demonstrated expertise in regulated healthcare settings and customer-focused roles. Proven ability to uphold compliance standards, streamline workflows, and support cross-functional collaboration. Committed to contributing strong analytical, communication, and organizational skills to a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
Brooklyn, NY
10.2023 - Current
- Ensured patient confidentiality while managing sensitive prescription and controlled substance information.
- Collaborated with insurance companies to process claims and resolve payment issues.
- Monitored staff productivity and provided guidance to enhance performance.
- Ensured compliance with federal and state pharmacy regulations, maintaining accuracy and safety in all dispensing activities.
Wholesale Associate
Yuda's Wireless
Brooklyn, NY
01.2021 - 08.2021
- Processed customer inquiries regarding product availability and pricing.
- Tracked sales data to identify opportunities for revenue growth.
- Developed relationships with key customers to foster loyalty and repeat business.
- Resolved customer complaints promptly and professionally.
Education
Associate of Arts -
College of Staten Island
Staten Island, NY06-2024
Skills
- Interpersonal communication
- Client confidentiality and ethical practices
- Critical thinking and conflict resolution
- Microsoft Office (Word, Excel, PowerPoint)
- Attention to detail
- Time management and multitasking
- Leadership and team collaboration
- Bilingual, fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Lead Pharmacy Technician
CVS Pharmacy
10.2023 - Current
Wholesale Associate
Yuda's Wireless
01.2021 - 08.2021
Associate of Arts -
College of Staten Island