Florinda Cirilo
San Antonio,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Cashier
Family Dollar
San Antonio, TX
06.2024 - Current
- Answered phone calls to assist customers with questions and orders.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered customer inquiries regarding store policies and procedures.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Performed other duties as assigned by management.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Welcomed customers, offering assistance to help find store items.
CNA
Christus Health Westover Hills Hospital
San Antonio, TX
03.2009 - 08.2010
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted residents in preparing for activities and social programs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Documented patient care services by charting in designated areas.
- Observed and reported unusual symptoms and changes to charge nurse.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Helped residents walk with or without self-help devices.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Associate of Science - Nursing
San Antonio College
San Antonio, TX05-2023
Skills
- Point-of-sale systems
- Cash handling
- Transaction processing
- Customer engagement
- Customer service
- Health and safety compliance
- Medical documentation
- Patient care
- Effective communication
- Time management
- Data entry
- Clinical documentation
- Communication skills
- Attention to detail
- Problem solving
- Clerical support
- Medical terminology
Timeline
Cashier
Family Dollar
06.2024 - Current
CNA
Christus Health Westover Hills Hospital
03.2009 - 08.2010
Associate of Science - Nursing
San Antonio College