Michaela Nieves
Smithfield,NC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
Overview
5
5
years of professional experience
Work History
Cashier
Food Lion
Smithfield, North Carolina
08.2025 - 02.2026
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of the front counter area.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Pet Care Associate
PetSmart
Fort Myers, Florida
03.2024 - 12.2025
- Operated cash register and processed transactions accurately.
- Managed inventory levels and restocked shelves as needed.
- Assisted customers with product inquiries and selections.
- Handled returns and exchanges following store policies.
- Educated customers on pet care products and services available.
- Provided friendly service to enhance customer shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier
Hardees Fast Food
Clayton
09.2023 - 10.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of the front counter area.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Zaxbys
Clayton, North Carolina
05.2022 - 06.2023
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of the front counter area.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Cashier
Pizza Hut
Clayton, North Carolina
05.2021 - 10.2021
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of the front counter area.
- Handled telephone orders and ensured accurate information relay.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Clayton High School
Clayton, North CarolinaSkills
- Cash register operation
- Point-of-sale systems
- Payment processing
- Customer service
- Sales transactions
- Products knowledge
- Stock replenishment
- Problem solving
- Time management
- Team collaboration
- Cash handling
- Professionalism and courtesy
- Cash handling expertise
- Order taking
- Ordering and stocking
- Guest inquiries
- POS system operations
- Upselling techniques
- Product knowledge
- Customer relations
- Returns processing
- Patience and empathy
- Attention to detail
- Basic math
- Credit and cash transactions
- Cleaning and sanitizing
- Liquor law compliance
- Multitasking and organization
- Customer assistance
- POS systems
- Receipt handling
- Work ethic and integrity
- Refunds and exchanges
- Complaint resolution
- Complex Problem-solving
- Point of sale operation
- Written and verbal communication
- Hospitality and accommodation
- Issue resolution
Languages
English
Full Professional
References
References available upon request.
Timeline
Cashier
Food Lion
08.2025 - 02.2026
Cashier/Pet Care Associate
PetSmart
03.2024 - 12.2025
Cashier
Hardees Fast Food
09.2023 - 10.2024
Cashier
Zaxbys
05.2022 - 06.2023
Cashier
Pizza Hut
05.2021 - 10.2021
Clayton High School