Flor Janett Ochoa

• Developed relationships with customers by responding promptly to their requests for service or assistance.
• Monitored customer feedback across various channels to identify areas for improvement in services offered.
• Generated weekly and monthly reports summarizing key performance metrics such as response time, number of tickets resolved per hour.
• Developed new ways to improve existing processes based on feedback from internal stakeholders or external customers and clients.
• Performed administrative tasks such as maintaining records of customer interactions and transactions.
• Collaborated with other departments within the organization to ensure timely resolution of customer issues.
• Ensured compliance with established company policies related to customer service operations at all times.
• Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
• Analyzed trends in customer inquiries and requests received over time and recommended changes accordingly.
• Conducted follow-up calls with customers after implementation of solutions or services provided to verify satisfactory results were achieved.
• Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Addressed any concerns or complaints quickly to improve service.
• Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
• Calculated charges, issued table checks and collected payments from customers.
• Have been left in charged as a manager every Monday.
• Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
• Helped Translate to the cooks

• Communicated shipment information to carriers, brokers, customers, and other related parties.
• Performed data entry tasks into computer systems accurately and efficiently.
• Processed freight bills in an accurate and timely manner.
• Allocated orders to our ops team.
• Routed with our carriers.
• Visited our customers portals for orders.

• Completed non-destructive tests and visual inspections continuously.
• Measure Boxes and make sure it meets the spect.
• Make sure the P.O and Description are a Match.

• Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
• Worked with comput to get the program and reprogram the device to meet spects.
• Conducted brazing, threading pipe to complete service calls.
• Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
• Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts.
• Wired both line and low voltage to heating and cooling equipment.

Swept and vacuumed floors, hallways and stairwells.

• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
• Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
• Comunicate with the guess if they needed something