Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Timeline
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Flor Maria Choy

San Francisco,CA

Summary

Experienced Coordinator at UCSF Medical Center, adept in customer service and Tableau. Excelled in fostering collaborative environments and resolving customer complaints efficiently. Proven multitasking and organizational skills, enhancing operational efficiency and patient care coordination.

Overview

4
4
years of professional experience

Work History

Ambulatory Admin Coordinator

UCSF Medical Center
San Francisco, CA
04.2024 - Current
  • Organized team events to promote a positive work environment.
  • Resolved customer complaints and answered customers' questions in a timely manner.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Using Tableau to analyze weekly OR block time with multiple specialty clinic managers.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Monitored daily clinic administrative operations, including patient registration and authorization.
  • Provided support and guidance to colleagues to maintain a collaborative work environmen

Practice Coordinator 3, Plastic & Reconstructive Surgery

UCSF Medical Center
San Francisco, CA
10.2021 - 04.2024
  • Conducting practice operations, surgery scheduling, CPT coding, insurance authorization, and patient phone and email communications.
  • Quality and safety protocols, and supporting multiple clinical providers.
  • Co-leading the monthly Truth North Board and representing the department's patient experience.
  • Pre-authorize and appeal all medical and surgical procedures with both contracted and non-contracted insurances.
  • Overseeing multiple providers, in-office clinics, and calendar scheduling.
  • Presenting and collecting weekly OR utilization data with multiple coordinators.
  • Analyzing OR block time weekly with multiple specialty clinic managers.
  • Securing surgical consent for cosmetic services, identifying cases, providing price guidelines, quoting prices, and arranging payment.
  • Handling patient complaints and urgent in-office escalations.

Patient Care Coordinator

Mindful Health Solution
San Francisco, CA
07.2021 - 10.2021
  • Using data to do analytical tasking and charting tasks relating to patients' information
  • Communicating with patients about their status and conditions through emails, phones, and face-to-face conversations
  • Managing patient accounts with contact information, insurance, and financial information in a confidential manner
  • Scheduling patient visits and answering questions, including billing and preparation

Casework Intern

International Rescue Committee
Oakland, CA
08.2020 - 03.2021
  • Scheduled doctor appointments and transportation arrangements for clients with special medical needs.
  • Participated in weekly team meetings with supervisors, case workers to review open cases, discuss strategies for improved outcomes.
  • Managed client case files and document services (electronic and hard copies).
  • Coordinated between various entities to manage cases.
  • Assisted with completing paperwork related to Medicaid applications, housing programs, SNAP benefits.

Education

B.A - Criminal Justice, Minor in Race & Resistance

San Francisco State University
San Francisco, CA
12.2020

Skills

  • Responsible
  • Customer service
  • Scheduling and calendar management
  • Relationship building
  • Problem-solving ability
  • Information collection
  • Microsoft Word
  • Outlook
  • Excel
  • Scheduling expertise
  • Multitasking and organization
  • Work Planning and Prioritization

Volunteer Experience

Health & Wellness Intern, International Rescue Committee, Oakland, CA, 08/01/20, 03/01/21, Scheduled doctor appointments and transportation arrangements for clients with special medical needs., Completed intake forms and applications (in-home care, public health nurse, Metro Access, Seattle City Light, SSI, etc.)., Managed client case files and document services (electronic and hard copies)., Fulfill other case management and administrative support as assigned by supervising Caseworker.

Languages

  • English
  • Spanish

References

References available upon request.

Timeline

Ambulatory Admin Coordinator

UCSF Medical Center
04.2024 - Current

Practice Coordinator 3, Plastic & Reconstructive Surgery

UCSF Medical Center
10.2021 - 04.2024

Patient Care Coordinator

Mindful Health Solution
07.2021 - 10.2021

Casework Intern

International Rescue Committee
08.2020 - 03.2021

B.A - Criminal Justice, Minor in Race & Resistance

San Francisco State University

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Flor Maria Choy