FLOR MARINA RIVERON RODRIGUEZ
Miami,FL
Summary
Results-oriented individual with extensive experience in customer relations and administrative support. Skilled at decision-making and planning, consistently improving workflow and ensuring seamless operations to enhance customer satisfaction.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Diligent Assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
27
27
years of professional experience
Work History
Personal Shopper
Sam's Club
Miami, FL
10.2022 - 02.2026
- Assisted customers in selecting products tailored to their needs and preferences.
- Managed inventory levels, ensuring availability of popular items for shoppers.
- Streamlined shopping processes by implementing effective product organization strategies.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Conducted regular quality checks on merchandise to maintain high standards.
- Trained new staff on best practices for customer engagement and product knowledge.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Developed strong relationships with frequent shoppers, fostering loyalty and repeat business.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
Member Service Specialist
Sam's Club
Miami, FL
05.2022 - 10.2022
- Collaborated with team to resolve member issues promptly and effectively.
- Processed member transactions efficiently, ensuring a smooth checkout experience.
- Assisted members with inquiries, providing accurate product information and service support.
- Educated members on loyalty programs, increasing engagement and participation.
- Supported promotional events by setting up displays and engaging with customers directly.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Administrative Assistant
Panamerican Health Organization
Havana, FL
09.2008 - 12.2020
- Coordinated office operations, ensuring seamless communication across departments and stakeholders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Supported event planning initiatives, contributing to successful organizational functions and outreach efforts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Technical Assistant
Panamerican Health Organization
Havana, FL
03.2006 - 09.2008
- Developed user-friendly documentation for technical procedures and protocols.
- Streamlined data collection processes to enhance reporting accuracy and efficiency.
- Facilitated communication between departments to ensure alignment on project objectives and timelines.
- Gathered, organized and distributed technical documentation.
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Implemented system upgrades to help mitigate vulnerabilities.
Secretary
Cítricos Caribe S.A.
Havana, AR
09.1998 - 02.2002
- Managed scheduling and calendar coordination for executive leadership.
- Facilitated communication between departments to streamline operations.
- Organized and maintained filing systems for efficient document retrieval.
- Prepared meeting agendas and took minutes to ensure accurate record-keeping.
- Implemented office procedures that improved workflow and increased productivity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Provided comprehensive support to new staff, facilitating faster integration into team.
Executive Assistant
CITRICOS CARIBE S.A.
Havana, FL
08.2002 - 02.2006
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Handled confidential and sensitive information with discretion and tact.
- Led initiatives to adopt new software tools, driving efficiency in daily administrative tasks and communications.
- Implemented office procedures that improved workflow and communication among team members.
- Managed travel arrangements, optimizing itineraries to reduce costs and increase convenience for executives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
Education
GED -
Pre Universitario Saul Delgado
Havana, FL07-1987
Skills
- Attention to Customers
- Planning and organization
- Decision-making
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Customer and client relations
- Filing
- Scheduling
- Database entry
- Excel spreadsheets
- Appointment scheduling
Timeline
Personal Shopper
Sam's Club
10.2022 - 02.2026
Member Service Specialist
Sam's Club
05.2022 - 10.2022
Administrative Assistant
Panamerican Health Organization
09.2008 - 12.2020
Technical Assistant
Panamerican Health Organization
03.2006 - 09.2008
Executive Assistant
CITRICOS CARIBE S.A.
08.2002 - 02.2006
Secretary
Cítricos Caribe S.A.
09.1998 - 02.2002
GED -
Pre Universitario Saul Delgado