Floro Alabanza
Los Angeles,CA
Summary
Proven Retail Sales Manager at Nordstrom, adept in customer service and sales expertise, significantly enhanced sales performance through strategic visual merchandising. Skilled in product knowledge and suggestive selling, consistently exceeding sales targets. Demonstrated ability in money handling and fostering strong customer relationships, ensuring high satisfaction and repeat business.
Overview
25
25
years of professional experience
Work History
Retail Sales Associate
Nordstrom
07.2017 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Retail Sales Manager
Nordstrom
09.2008 - 06.2017
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Retail Sales Associate
Mint Shoes
10.2004 - 06.2007
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate
Shake Rag Vintage Boutique
09.2002 - 06.2003
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Medical Biller
Casas Medical Billing Offices
08.2001 - 08.2002
- Streamlined billing processes by implementing efficient procedures to improve accuracy and reduce errors.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
Retail Sales Associate
GAP
06.2000 - 07.2001
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
No Degree -
Southwestern College
Chula Vista, CANo Degree -
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CAHigh School Diploma -
Morse High School
San Diego, CA06.2000
Skills
- Customer Service
- Money Handling
- Order Processing
- Stock Replenishment
- Merchandise Display
- Cash Handling
- Stocking and Receiving
- Product Merchandising
- Suggestive Selling
- Sales Expertise
- Product Knowledge
- Sales Trends
Accomplishments
- Supervised team of 40 staff members.
- Achieved Top 10 sales in store for 2022.
- Achieved #1 athletic shoe floor in company in 2016 while managing.
- Acknowledged for driving sales, merchandising and maintaining department goals throughout time with Nordstrom.
Timeline
Retail Sales Associate
Nordstrom
07.2017 - Current
Retail Sales Manager
Nordstrom
09.2008 - 06.2017
Retail Sales Associate
Mint Shoes
10.2004 - 06.2007
Retail Sales Associate
Shake Rag Vintage Boutique
09.2002 - 06.2003
Medical Biller
Casas Medical Billing Offices
08.2001 - 08.2002
Retail Sales Associate
GAP
06.2000 - 07.2001
No Degree -
Southwestern College
No Degree -
FIDM/Fashion Institute of Design & Merchandising
High School Diploma -
Morse High School
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