Flor Reida Orsonal
Mesa,AZ
Summary
Experienced medical professional with a strong background in patient care and medication administration at Barrow Neurological Institute. Demonstrated leadership in memory care coordination and operations management, ensuring compliance and improving resident well-being. Proficient in HIPAA compliance and building relationships with patients and families, providing compassionate support in demanding situations. Skilled Courier with a proven track record in transporting medical records and specimens efficiently, managing complex routes with exceptional organizational abilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Courier
WAY2GOLLC- Independent Contractor
Mesa, Arizona
01.2026 - Current
- Ensured timely deliveries by adhering to strict schedules and routes.
- Transported medical supplies safely to healthcare facilities, maintaining adherence to safety protocols.
- Maintained accurate records of shipments and delivery confirmations.
- Communicated effectively with clients regarding delivery status and updates.
- Inspected vehicles regularly to ensure compliance with safety standards.
- Collaborated with healthcare staff to coordinate urgent delivery requests.
- Utilized GPS technology for optimal route planning and navigation.
- Picked up medical specimens from local care providers for delivery to laboratory.
Medical Assistant
Barrow Neurological Institute At Phoenix Children's Hospital
Phoenix, Arizona
07.2024 - Current
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Contributed to a positive work environment through effective communication with colleagues
- Aided in training new medical assistants on office protocols and clinical procedures
- Assisted with administrative tasks such as filing documents or processing paperwork
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
- Maintained a clean and organized work area to ensure safety and efficiency in daily operations
Memory Care Coordinator
Saratoga Retirement Community
Saratoga, US
05.2019 - 06.2024
- Coordinated daily activities for residents in memory care unit.
- Developed individual care plans based on resident assessments.
- Trained staff on best practices in memory care techniques.
- Facilitated family meetings to discuss resident progress and needs.
- Implemented engaging activities to enhance cognitive stimulation.
- Monitored resident behaviors and reported changes to the team.
- Collaborated with healthcare professionals for holistic resident care.
- Ensured compliance with safety and regulatory standards in memory care environment.
- Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
- Ensured compliance with state regulations regarding documentation requirements within the facility.
Medication Technician
Pacific Gardens Assisted Living
Santa Clara, US
01.2015 - 04.2019
- Monitored resident responses to medications and reported any concerns promptly.
- Assisted in maintaining accurate medication logs and documentation records.
- Collaborated with nursing staff to ensure proper medication management strategies.
- Educated residents on medication schedules and potential side effects effectively.
- Maintained a clean and organized medication storage area for easy access.
- Conducted regular inventory checks to ensure adequate medication supplies available.
- Provided compassionate support to residents during medication administration process.
- Ensured that all prescribed medications were taken as ordered by physician.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Maintained accurate records of all medication administered to residents.
- Disposed expired drugs according to regulatory standards.
- Assisted with ordering, receiving, storing, preparing and delivering medications throughout the facility.
- Administered prescribed medications to residents following safety protocols.
Medication Technician
Campbell Village
Campbell, US
03.2013 - 04.2015
- Administered prescribed medications to residents following safety protocols.
- Monitored resident responses to medications and reported any concerns promptly.
- Assisted in maintaining accurate medication logs and documentation records.
- Collaborated with nursing staff to ensure proper medication management strategies.
- Educated residents on medication schedules and potential side effects effectively.
- Maintained a clean and organized medication storage area for easy access.
- Conducted regular inventory checks to ensure adequate medication supplies available.
- Provided compassionate support to residents during medication administration process.
- Ensured that all prescribed medications were taken as ordered by physician.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Maintained accurate records of all medication administered to residents.
House Manager
Cypress Manor Inc.
Santa Clara, US
05.2005 - 02.2012
- I worked with the physical and mental disability (DD's) with their daily living. I deal with teen and adults with autism, Down syndrome to help to maintain their dignity as a human being, to excel at their own capabilities.
Education
Medical Assisting -
Boston Reed College
Napa, CA04.2012
Associate Degree - Nursing
Emilio Aguinaldo College
Manila08.2004
Bachelor of Electrical Engineering - Engineering
Technological Institute of the Philippines
Manila05.2002
High school diploma -
Colegio de Sta. Cecilia
Valenzuela03.2000
Skills
- Memory care and dementia support
- Nursing and patient care
- Medication administration
- Hospice and end-of-life care
- Case management and organizational skills
- Leadership and management
- Operations management and safety compliance
- Vital signs monitoring
- Home care services
- Medical office administration
- HIPAA compliance and medical terminology
- Hospital experience and record keeping
- Front desk operations and appointment scheduling
- Time management and attention to detail
- Customer relationship management
Certification
• AED Certification, Present
• Certified Medication Technician, Present
• CPR Certification, Present
• Direct Support Professional I, Present
• Direct Support Professional II, Present
• Certified Medical Assistant, Present
• Residential Care/Assisted Living Administrator
• Certified Medication Technician, Present
• CPR Certification, Present
• Direct Support Professional I, Present
• Direct Support Professional II, Present
• Certified Medical Assistant, Present
• Residential Care/Assisted Living Administrator
Languages
Tagalog, Fluent
Awards
- Employee of the year
- Employee of the month
- Most appreciated employee
- Perfect Attendance of the year
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
Army Reserve, United States, Private
Timeline
Medical Courier
WAY2GOLLC- Independent Contractor
01.2026 - Current
Medical Assistant
Barrow Neurological Institute At Phoenix Children's Hospital
07.2024 - Current
Memory Care Coordinator
Saratoga Retirement Community
05.2019 - 06.2024
Medication Technician
Pacific Gardens Assisted Living
01.2015 - 04.2019
Medication Technician
Campbell Village
03.2013 - 04.2015
House Manager
Cypress Manor Inc.
05.2005 - 02.2012
Medical Assisting -
Boston Reed College
Associate Degree - Nursing
Emilio Aguinaldo College
Bachelor of Electrical Engineering - Engineering
Technological Institute of the Philippines
High school diploma -
Colegio de Sta. Cecilia