Monica Cruz

Compassionate and positive bilingual professional with a proven track record of exceeding customer service standards. Thrives in high-pressure environments, remaining calm and composed while effectively resolving customer issues through attentive listening, clear communication, and targeted problem-solving strategies. Adept at transforming customer dissatisfaction into satisfaction by acknowledging concerns and swiftly delivering solutions that meet their needs.

• Community Emergency Response Team, Community Emergency Response Team training is a Federal Emergency Management Agency program that educates citizens about the hazards they face in their community and trains them in lifesaving skills.
• Driver's License
• Food Handler Certification
• Non-CDL Class C Drivers License
• CPR Certification
• First Aid Certification
• National Alliance for Mental Illness Healing Circle Facilitator Certification
• Prevent Blindness Vision Screening Certification
• Vaccination Community Navigator Certification

• Meals On Wheels delivery driver, Delivered nutritious meals to elderly and disabled individuals on a daily basis, ensuring prompt and reliable service.
• Community Health Worker Training, Dia De La Mujer Latina Community Health Worker Training, which includes 120 hours of training in navigating, educating, and advocating for patients in our local community. Certification pending graduation in August.
• Corrigan Youth Basketball, Over 20 hours of community service which included operations of concessions, bookkeeping, assisting youth players.
• Dia De La Mujer Latina, Over 20 hours of volunteer service with non-profit organization, including assistance with CHW at the State Capitol and the annual DDLML health fair.

• Willing To Relocate: Anywhere
• Authorized To Work: US for any employer