Sholonda Johnson
Cypress
Summary
Motivated professional with a proven track record of embracing new challenges. Demonstrates strong work ethic and adaptability in dynamic environments. Exceptional interpersonal skills enhance collaboration and team effectiveness. Quick learner with ability to master new skills independently.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Courier
Drop Off
01.2025 - 10.2025
- Transported medical supplies and specimens to laboratories and clinics efficiently.
- Delivered medical supplies to healthcare facilities and patients per scheduled routes.
- Ensured safe handling of sensitive medical materials during transportation.
- Maintained precise records of deliveries and pickups for compliance purposes.
- Picked up medical specimens from care providers for laboratory delivery.
- Provided excellent customer service during client interactions.
- Coordinated with dispatch to enhance delivery route efficiency.
- Adhered to HIPAA regulations while managing sensitive materials.
Certified Notary and Signing Agent
Es'Jays Notary and Tax Services
09.2023 - 01.2025
- Conducted notarizations for various legal documents and transactions.
- Reviewed client identification to ensure compliance with state regulations.
- Assisted clients in understanding the notarization process and requirements.
- Maintained accurate records of all notarized documents for legal purposes.
- Scheduled appointments and managed client communications effectively.
- Collaborated with tax professionals on document preparation and filing processes.
- Educated clients on tax-related documentation and notary services offered.
- Ensured confidentiality and security of sensitive client information throughout transactions.
- Reviewed documents for accuracy and completeness prior to signing.
- Provided customer service by answering questions related to document signings.
- Performed a variety of administrative tasks such as filing, faxing, scanning, copying.
- Notarize documents for loans, home buyers and more at there business or residence
Driver/Customer Service
Houston's First Choice Auto
01.2009 - 09.2019
- Transported vehicles to and from dealerships
- Recorded all vehicle information to driver log
- Customer assistance as needed
Data Entry/Customer Service/Shipping and Receiving
Computer Technology
08.2006 - 10.2008
- Entered information into Excel spreadsheets to maintain accurate records.
- Checked warranties on all products and parts to ensure compliance.
- Shipped warrantied parts to vendors for timely resolution of claims.
- Received all incoming parts and products, verifying delivery accuracy.
- Conducted thorough inventory checks of merchandise to manage stock levels.
- Responded to emails and phone calls to address inquiries promptly.
- Prepared in-house orders to fulfill customer needs efficiently.
Security/Customer Service
Bates Security & Investigations
01.1997 - 07.2006
- Promoted high levels of customer satisfaction by resolving issues with friendly and knowledgeable service.
- Identified customer needs efficiently to ensure timely assistance.
- Provided exceptional service through in-person engagements and telephone interactions.
- Handled customer requests and inquiries effectively to boost overall satisfaction.
Education
General Studies - General Studies
Lone Star College
Houston, TX05-2013
Skills
- Medical supply transportation
- Route planning
- HIPAA compliance
- Record management
- Specimen handling
- Customer relationship management
- Notarization practices
- Data entry accuracy
- Problem solving
- Attention to detail
- Patient documentation pickup
- Customer service
- Driving proficiency
- Medical record delivery
- Pharmaceutical materials handling
- Medical terminology expertise
- Time-sensitive specimen delivery
- Clerical support
- Communication skills
- Documentation proficiency
- Customer interaction strategies
- Commercial driving certification
- Data entry skills
- Inventory control management
- Microsoft Office proficiency
Certification
• Certified Notary/Loan Signing Agent, 2021
• Passenger Endorsement
• Commercial Driver's License
Timeline
Medical Courier
Drop Off
01.2025 - 10.2025
Certified Notary and Signing Agent
Es'Jays Notary and Tax Services
09.2023 - 01.2025
Driver/Customer Service
Houston's First Choice Auto
01.2009 - 09.2019
Data Entry/Customer Service/Shipping and Receiving
Computer Technology
08.2006 - 10.2008
Security/Customer Service
Bates Security & Investigations
01.1997 - 07.2006
General Studies - General Studies
Lone Star College