Jazma Perez
Dallas,TX
Summary
Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Medical Courier
USPack Courier Service
Irving, Tx
09.2025 - Current
- Delivered packages promptly to residential and commercial locations.
- Managed delivery route efficiently to optimize time and distance.
- Communicated with customers regarding delivery status and instructions.
- Delivered medical supplies to healthcare facilities in a timely manner.
- Ensured compliance with safety regulations during transportation of sensitive materials.
- Communicated effectively with healthcare professionals regarding delivery status.
- Loaded and unloaded medical items while adhering to proper handling procedures.
- Coordinated with dispatch to optimize delivery routes and efficiency.
- Responded promptly to urgent requests from healthcare providers and staff.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Adhered to HIPAA regulations when handling sensitive materials.
Delivery Driver
Sway
Dallas, Tx
09.2024 - Current
- Navigated designated routes to ensure timely deliveries.
- Loaded and unloaded packages efficiently from delivery vehicle.
- Communicated with customers to confirm delivery details and address concerns.
- Adhered to safety protocols while operating delivery vehicles in various conditions.
Patient Access Representative
Walmart Health
DeSoto, TX
03.2024 - 08.2024
- Verified insurance coverage for services rendered by facility.
- Responded to patient inquiries regarding billing and financial matters.
- Scanned documents into electronic medical records system efficiently.
- Performed pre-registration tasks, including verifying demographics and collecting payments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Facilitated communication among patients, staff, and third-party payers.
- Managed incoming faxes related to patient registration processes effectively.
- Created new patient accounts in EMR system as required.
Clinical Support Specialist
OneShare Health
Irving , TX
10.2022 - 03.2024
- Initiated follow-up calls to assess patient status post-discharge from hospital and clinic.
- Coordinated referrals between primary care providers and specialists as required.
- Maintained accurate documentation of patient visits and treatment plans.
- Responded to patient inquiries regarding health concerns and medications.
- Ensured confidentiality of all patient records in compliance with HIPAA regulations.
- Provided prompt, professional phone support while delivering excellent customer service.
- Served as a resource for co-worker and external customer questions on office policies.
- Performed administrative tasks including scheduling appointments and verifying insurance coverage.
Medical Courier
OneShare Health
Irving, TX
10.2022 - 03.2024
- Coordinated timely delivery of medical specimens to designated laboratory facilities.
- Ensured compliance with HIPAA regulations while managing sensitive materials.
- Managed multiple routes concurrently, consistently meeting all deadlines.
- Delivered prompt shipment updates to customers, enhancing communication effectiveness.
- Followed established protocols for transporting hazardous materials to ensure safety.
- Assisted in loading and unloading items into vehicles as necessary.
- Organized medical records to maintain accuracy in patient information.
- Ensured on-time pick up and delivery of packages within scheduled time frames.
Medical Call Center Specialist
OneShare Health
Irving, TX
04.2021 - 10.2022
- Accurately entered patient data into electronic health records to ensure seamless access.
- Educated patients on medication usage, treatment protocols, and follow-up care.
- Maintained current knowledge of healthcare trends and regulations to ensure compliance.
- Documented each call with detailed notes on patient interactions and inquiries.
- Verified insurance eligibility prior to scheduling appointments or procedures.
- Performed outbound calls to remind patients of upcoming appointments.
- Processed patient payments for copayments and related fees efficiently.
- Engaged empathetically with customers while providing professional support.
- Managed incoming calls and scheduled appointments for patients.
Education
High School Diploma -
David W Carter
Dallas, Tx 08.2004 - 06.2008
Skills
- Insurance verification
- Electronic medical records
- Patient registration
- HIPAA compliance
- Patient communication
- Appointment scheduling
- Customer service
- Attention to detail
- Documentation accuracy
- Multitasking
- Remote office availability
- Route optimization
- Medical transportation
- Time management
- Delivering medical records
- Valid Driver's license
- Efficient navigation
- Emergency response
- Data entry
- Conflict resolution
Accomplishments
- Employee of The Month- June 2022
- Voted as Best Training Liaison 2022-2023
Certification
- HIPAA Training
- Blood-borne pathogen
Timeline
Medical Courier
USPack Courier Service
09.2025 - Current
Delivery Driver
Sway
09.2024 - Current
Patient Access Representative
Walmart Health
03.2024 - 08.2024
Clinical Support Specialist
OneShare Health
10.2022 - 03.2024
Medical Courier
OneShare Health
10.2022 - 03.2024
Medical Call Center Specialist
OneShare Health
04.2021 - 10.2022
High School Diploma -
David W Carter
08.2004 - 06.2008