Tammey Garrison
Watauga,TN
Summary
Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record.
Overview
24
24
years of professional experience
Work History
Medical Courier
ProCourier
Knoxville, Tennessee
05.2025 - 06.2026
- Delivered medical supplies and documents to healthcare facilities and patients.
- Communicated effectively with dispatch to ensure timely deliveries.
- Followed strict protocols for handling sensitive medical materials.
- Navigated efficiently through various routes to optimize delivery times.
- Provided exceptional customer service during interactions with clients and staff.
- Ensured timely pick up and delivery of packages within designated time frames.
- Adhered to HIPAA regulations when handling sensitive materials.
- Utilized GPS navigation technology for efficient routing of deliveries.
- Verified orders for accuracy before deliveries were made.
Lead Medical Receptionist
Pinecrest Veterinary Clinic
Johnson City, Tennessee
02.2002 - 05.2025
- Managed appointment scheduling for a busy veterinary practice.
- Coordinated communication between clients and veterinary staff.
- Oversaw patient intake and provided excellent customer service.
- Maintained accurate medical records in electronic health systems.
- Trained new receptionists on clinic procedures and software.
- Handled billing inquiries and processed payments efficiently.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Monitored inventory levels of office supplies and placed orders when needed.
- Gathered, transcribed, and typed medical information into charts.
- Prepared documentation for insurance claims submission following established guidelines.
- Handled scheduling conflicts efficiently while maintaining a high level of customer service satisfaction.
- Served as main point of contact between physicians and patients; relayed messages in a professional manner.
- Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
- Resolved customer complaints quickly and effectively while maintaining excellent customer relations.
Education
Transcriptionist - Transcribing
North East State Community College
Elizabethton, TN 10.1993 - 12.1993
Daniel Boone High
Gray, TnSkills
- Patient transport
- Delivery logistics
- Route optimization
- Safety compliance
- Electronic health records
- Insurance verification
- Appointment scheduling
- Record keeping
- Customer relationship management
- Valid Driver's license
- Time management
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Medical Courier
ProCourier
05.2025 - 06.2026
Lead Medical Receptionist
Pinecrest Veterinary Clinic
02.2002 - 05.2025
Transcriptionist - Transcribing
North East State Community College
10.1993 - 12.1993
Daniel Boone High