Dawn Guimond
Madison,WI
Summary
Proven multitasker and team collaborator, I excelled at Cslogistics by upholding HIPAA compliance and ensuring timely, confidential delivery of medical supplies. At Vet Pride, I enhanced valet service efficiency, showcasing my strong leadership and excellent driving skills. My background in hospitality and customer service underpins my ability to maintain high satisfaction across diverse roles.
Overview
10
10
years of professional experience
Work History
Medical Courier
Cslogistics
08.2019 - 01.2025
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
Banquet Server
Johnnys Italian Steakhouse
05.2017 - 07.2019
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Responded to guest inquiries and requests promptly and courteously.
Valet Supervisor
Vet Pride
07.2015 - 04.2017
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Education
High School Diploma -
McFarland High School
McFarland, WINo Degree - Computer And Information Sciences
MATC
Madison, WISkills
- Attention to confidentiality
- Strong teamwork
- Multitasking proficiency
- Clean driving record
- Customer service
- Handling pharmaceutical materials
- Food service
- Cash handling expertise
- Customer service focus
- Delegation and supervision
- Excellent driving skills
- Punctual and reliable
- Valid Driver's license
- Event setup
- Hospitality service expertise
- Safe food handling
- Friendly and outgoing
Timeline
Medical Courier
Cslogistics
08.2019 - 01.2025
Banquet Server
Johnnys Italian Steakhouse
05.2017 - 07.2019
Valet Supervisor
Vet Pride
07.2015 - 04.2017
High School Diploma -
McFarland High School
No Degree - Computer And Information Sciences
MATC
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