FLORVENS SEME
New York,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment.
Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated
customer support issues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative,
Papillon Hôtel
Port-aux-Prince, Haiti
10.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Answered customer inquiries and provided accurate information
- regarding products and services.
- Provided excellent customer service to resolve customer complaints in a
- timely manner.
- Gathered customer feedback through surveys and used the data to
- improve customer service.
- Resolved complex problems by working with other departments to
- provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance a d support
Education
High School Diploma - Science Economic And Social
Lyçee Jean Jacques Dessalinne
Port-aux-Prince, HaïtiEnglish Classe -
Spring Valley High School
Spring Valley, NYSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Scheduling
- Account updating
- Inbound and Outbound Calling
- Product sales
- Adaptive team player
- Computer proficiency
- Problem resolution
- Problem-solving abilities
Certification
Certificat First Aid, Safety child abuse and maltreatment, English, and Chinese language certificate
Languages
French
Native or Bilingual
Creole
Native or Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Customer Service Representative,
Papillon Hôtel
10.2022 - 11.2023
High School Diploma - Science Economic And Social
Lyçee Jean Jacques Dessalinne
English Classe -
Spring Valley High School