Floubater Shaker
North Hills,CA
Summary
Successful Courtesy Clerk and Cashier worker with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Front End Courtesy Clerk
Ralphs Grocery Store
10.2021 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers take merchandise out of store and load items into vehicles.
- Bagged customer items efficiently, using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Maintain clean and tidy checkout area to optimize service delivery.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in friendly and helpful manner to restore satisfaction and loyalty.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Processed returns and refunds in accordance with store policies.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Responded to customer calls to answer questions about products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Trained new employees on customer service, money handling, and organizing strategies.
- Built relationships with customers and community to promote long-term business growth.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Boy Scout Leader Volunteer
Saint Mary And Saint Athanasius Church
09.2022 - Current
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Encouraged participation in camp activities and guided troop members in safe adventures.
- Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.
- Oversee group of 40 youths.
Sunday School Teacher Volunteer
Saint Mary And Saint Athanasius Church
11.2021 - Current
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Encouraged class participation to build student confidence and interest in church teachings.
- Planned and facilitated summer camp for 30 students directed around community bible study.
Education
Bachelor of Computer Science - Computer Science
California State University - Northridge
Northridge, CA05.2026
High School Diploma -
Valley Academy Of Arts And Sciences
Granada Hills, CA06.2023
GED -
Georgetown University
Washington, DC05.2023
GED -
Los Angeles City College
Los Angeles, CA05.2023
Skills
- Loss Prevention
- Brand Promotion
- Guest Greeting
- Positive Attitude
- Problem Resolution
- Customer Assistance
- Relationship Building
- QA
- Complaint Resolution
- Effective Communication
- Outgoing and Friendly
- Flexible Schedule
- Teamwork and Collaboration
- Computer Skills
- Arabic Expertise
- English Expertise
Timeline
Boy Scout Leader Volunteer
Saint Mary And Saint Athanasius Church
09.2022 - Current
Sunday School Teacher Volunteer
Saint Mary And Saint Athanasius Church
11.2021 - Current
Front End Courtesy Clerk
Ralphs Grocery Store
10.2021 - Current
Bachelor of Computer Science - Computer Science
California State University - Northridge
High School Diploma -
Valley Academy Of Arts And Sciences
GED -
Georgetown University
GED -
Los Angeles City College
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