Floubater Shaker
North Hills,CA
Summary
Successful Courtesy Clerk and Cashier worker with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic, handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Front End Courtesy Clerk
Ralphs Grocery Store
Granada Hills, CA
10.2021 - Current
- Restocked and organized merchandise in front lanes.
- Helped customers take merchandise out of store and load items into vehicles.
- Bagged customer items efficiently, using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Solicited loyalty program memberships and assisted customers in completing forms to join sales promotions.
- Maintain clean and tidy checkout area to optimize service delivery.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in friendly and helpful manner to restore satisfaction and loyalty.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
- Processed returns and refunds in accordance with store policies.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Responded to customer calls to answer questions about products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Trained new employees on customer service, money handling, and organizing strategies.
- Built relationships with customers and community to promote long-term business growth.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Boy Scout Leader Volunteer
Saint Mary And Saint Athanasius Church
Northridge, CA
09.2022 - Current
- Assisted in developing and implementing program ideas, planned activities for units and evaluated program quality.
- Fostered positive personal connection with each troop participant and cultivated social connections and sense of solidarity.
- Participated in group activities, emphasizing making camp fun for campers, teaching skills, providing encouragement and facilitating opportunities of interaction between campers.
- Encouraged participation in camp activities and guided troop members in safe adventures.
- Supervised troop volunteers and counselors in execution of unit needs to contribute to safety and healthy experience.
- Oversee group of 40 youths.
Sunday School Teacher Volunteer
Saint Mary And Saint Athanasius Church
Northridge
11.2021 - Current
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Encouraged class participation to build student confidence and interest in church teachings.
- Planned and facilitated summer camp for 30 students directed around community bible study.
Education
Bachelor of Computer Science - Computer Science
California State University - Northridge
Northridge, CA05.2026
High School Diploma -
Valley Academy Of Arts And Sciences
Granada Hills, CA06.2023
GED -
Georgetown University
Washington, DC05.2023
GED -
Los Angeles City College
Los Angeles, CA05.2023
Skills
- Loss Prevention
- Brand Promotion
- Guest Greeting
- Positive Attitude
- Problem Resolution
- Customer Assistance
- Relationship Building
- QA
- Complaint Resolution
- Effective Communication
- Outgoing and Friendly
- Flexible Schedule
- Teamwork and Collaboration
- Computer Skills
- Arabic Expertise
- English Expertise
Timeline
Boy Scout Leader Volunteer
Saint Mary And Saint Athanasius Church
09.2022 - Current
Sunday School Teacher Volunteer
Saint Mary And Saint Athanasius Church
11.2021 - Current
Front End Courtesy Clerk
Ralphs Grocery Store
10.2021 - Current
Bachelor of Computer Science - Computer Science
California State University - Northridge
High School Diploma -
Valley Academy Of Arts And Sciences
GED -
Georgetown University
GED -
Los Angeles City College