Floyd Devan Dukes
Dallas,TX
Summary
Highly motivated and experienced food service professional with a proven track record of exceeding customer expectations and maintaining top-tier food safety standards. Seeking a challenging role where I can leverage my expertise to contribute to a successful team and further develop my management skills. Driven to achieve operational excellence and ultimately pursue my goal of owning a restaurant.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hot Bar Cook
Whole Foods Market
09.2024 - Current
- Prepare and serve high-quality, flavorful cuisine, consistently receiving positive feedback from management, team members, and customers
- Mastered operations across multiple departments within Prepared Foods, demonstrating adaptability and a willingness to learn
- Maintain impeccable food safety standards, ensuring the highest level of quality and hygiene
- (- "Consistently staying up to date with all trainings, food safety logs, never outs, and do my best to achieve perfect scores on all food safety audits.") Operation excellence
Delivery Driver
Amazon DSP
12.2023 - Current
- (Focus on transferable skills, such as time management, customer service, and problem-solving
- Quantify deliveries or customer interactions if possible.)
- Example: Successfully completed an average of [190] deliveries per day, maintaining a high level of customer satisfaction
- Example: Proactively addressed customer inquiries and resolved delivery issues efficiently
Trainer (Corporate Traveling Team)
The Cheesecake Factory
02.2007 - 10.2017
- Promoted to Corporate Trainer after demonstrating exceptional performance as a Host
- Traveled to various locations to train new employees on company procedures, customer service standards, and operational best practices
- (Quantify training impact if possible - e.g., "Successfully trained over 100 new employees.")
Education
Associate of Arts - Science in Business Management
Tallahassee Community College
Tallahassee, FL01.2008
Skills
- Food Safety
- Customer Service
- Training and Development
- Communication
- Teamwork and Collaboration
- Time Management and Organization
- Operational Efficiency
- Culinary Skills
Locations
2354878, Dallas, TX
Key Improvements And Next Steps - Summary
My closing Summary, I would like to share one of the company's core values that is personable to me. (We Promote Team Member Growth and Happiness) Our success is dependent upon the collective energy, intelligence, and contributions of all of our Team Members. We design and provide safe and empowering environments where highly motivated people can flourish and reach their highest potential. We strive to build positive and healthy relationships. 'Us versus them' thinking has no place in our company. We earn trust through transparent communication, open door policies, and inclusive people practices. We appreciate and recognize the good work that our fellow Team Members do every day. I am truly proud of this core value in particular because this is also one of the reasons that keeps me motivated. The Supervisor role that I'm applying for, I believe that I'm the perfect fit. I'm teachable, coachable, and willing to learn. I have many years of customer service experience, and have a passion for Food Safety. My proposal is to create delegated ways to help the team and management.
Accomplishments
Within the first couple of weeks, I have accomplished Excellent Customer Reviews and feedback on the WholeFoods website. I've also learned all departments
Certification
SafeServ
Additional Information
Core Values
(We Promote Team Member Growth and Happiness)
Our success is dependent upon the collective energy, intelligence, and contributions of all of our Team Members. We design and provide safe and empowering environments where highly motivated people can flourish and reach their highest potential.
We strive to build positive and healthy relationships. "Us versus them" thinking has no place in our company. We earn trust through transparent communication, open door policies, and inclusive people practices. We appreciate and recognize the good work that our fellow Team Members do every day.
I am truly proud of this core value in particular because this is also one of the reasons that keeps me motivated.
The Supervisor role that I'm applying for, I believe that I'm the perfect fit. I'm teachable, coachable, and willing to learn. I have many years of customer service experience, and have a passion for Food Safety. My proposal, is to create delegated ways to help the team and management.
Timeline
Hot Bar Cook
Whole Foods Market
09.2024 - Current
Delivery Driver
Amazon DSP
12.2023 - Current
Trainer (Corporate Traveling Team)
The Cheesecake Factory
02.2007 - 10.2017
Associate of Arts - Science in Business Management
Tallahassee Community College
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