Floyd Nancy
Monroe,GA
Summary
Dynamic Nursing Unit Manager with a proven track record in clinical leadership and quality improvement initiatives. Committed to fostering team collaboration and enhancing patient outcomes through effective communication and mentorship.
Healthcare professional with strong background in nursing management and patient care. Adept at driving operational improvements and fostering cohesive team dynamics. Known for dependability and adaptability in fast-paced environments, with expertise in clinical oversight and team leadership.
Dedicated Nursing Unit Manager with highly developed skills in staff recruiting and training. Promotes best practices by enforcing high standards of care and delegating important assignments. Implements discharge plans that lead to faster patient checkouts.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Nursing Unit Manager
St. Mary's Healthcare Center
Athens, GA
05.2023 - Current
- Directed nursing staff to ensure adherence to patient care standards and protocols.
- Implemented quality improvement initiatives to enhance patient outcomes and operational efficiency.
- Coordinated interdisciplinary team meetings to streamline communication and care planning.
- Evaluated staffing needs and developed schedules to optimize resource allocation within the unit.
- Mentored nursing staff through training programs, promoting professional development and skill enhancement.
- Analyzed patient feedback data to identify areas for service improvement and implement changes.
- Oversaw compliance with healthcare regulations, ensuring unit met all accreditation standards.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Increased nurse retention rates by promoting a positive work environment and offering regular professional development opportunities.
- Enhanced patient satisfaction scores through development and execution of patient-centered care model.
- Served as a liaison between nursing staff, administration, and other healthcare professionals to ensure smooth communication and optimal patient outcomes.
- Oversaw compliance with healthcare standards, leading to successful accreditation inspections.
- Promoted a culture of continuous improvement by regularly conducting audits and identifying areas for potential enhancement within the unit.
- Improved staff morale and reduced turnover with structured mentorship programs for new nurses.
- Managed daily nursing unit operations, maintaining high standards of patient safety and quality of care.
- Coordinated with healthcare professionals to develop individualized care plans, improving patient outcomes.
- Oversaw infection control initiatives within the unit, resulting in decreased hospital-acquired infection rates among patients under our care.
- Successfully managed challenging situations involving patients or families by employing effective conflict resolution techniques.
- Streamlined nursing operations for improved efficiency and overall patient satisfaction.
- Cultivated culture of excellence in patient care, setting and monitoring adherence to high-performance benchmarks.
- Improved patient satisfaction scores by actively addressing concerns and implementing necessary improvements.
- Upheld strict adherence to patient confidentiality and privacy protocols, ensuring compliance with HIPAA regulations.
- Streamlined unit operations to enhance efficiency, overseeing integration of advanced patient care technologies.
- Enhanced patient care by implementing evidence-based practices and protocols in the nursing unit.
- Mentored and guided new nurses through their orientation process, fostering professional growth and development.
- Conducted performance evaluations for nursing staff, providing constructive feedback to enhance skills and competencies.
- Reduced incidents of patient falls by introducing fall prevention program tailored to high-risk individuals.
- Elevated patient care standards by leading team in implementing evidence-based nursing practices.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Team Leader
St. Mary's Healthcare Center
Athens, GA
11.2020 - Current
- Oversaw daily operations and ensured team adherence to healthcare protocols.
- Facilitated training programs for staff to enhance patient care and service delivery.
- Developed and implemented workflow improvements to optimize operational efficiency.
- Led interdisciplinary teams in delivering high-quality healthcare services to patients.
- Coordinated scheduling and resource allocation to meet departmental needs.
- Monitored compliance with regulatory requirements and quality standards in patient care.
- Collaborated with management to strategize on improving patient satisfaction initiatives.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Registered Nurse
St. Mary's Healthcare System
Athens, GA
07.2013 - Current
- Administered patient care, monitoring vital signs and responding to medical emergencies.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Educated patients and families on treatment protocols and health management strategies.
- Implemented infection control procedures, ensuring compliance with health regulations and standards.
- Mentored junior nursing staff, fostering professional development and enhancing team performance.
- Streamlined medication administration process, improving efficiency in patient care delivery.
- Conducted comprehensive assessments to identify patient needs and coordinate appropriate interventions.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
Education
Associate of Science - Nursing
Athens Technical College
Athens, GA05-2013
Skills
- Clinical leadership
- Compassionate care
- Clinical documentation
- Quality improvement
- Nursing expertise
- Ethical practice
- Staff development
- Interdisciplinary collaboration
- Cultural history
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Decision-making
- Certified in CPR/AED
- Relationship building
- Training and mentoring
- Patient education and counseling
- Employee supervision
- Team building
- HIPAA guidelines
- Task prioritization
- Self motivation
- Conflict resolution
- Goal setting
- Problem identification
- Professionalism
- Staff management
- Interpersonal communication
- Quality control
- Schedule management
- Multidisciplinary team collaboration
- Employee work scheduling
- Staff supervision
Certification
- Certified CMSRN, MSNCB - 2018-2028
- BLS License - 2022-2026
- PEARS Certified - 2025-2027
Timeline
Nursing Unit Manager
St. Mary's Healthcare Center
05.2023 - Current
Team Leader
St. Mary's Healthcare Center
11.2020 - Current
Registered Nurse
St. Mary's Healthcare System
07.2013 - Current
Associate of Science - Nursing
Athens Technical College