FLOYD SAMUELS
Bronx,NY
Summary
Personable and reliable with positive attitude and strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Overview
4
4
years of professional experience
Work History
STORE ASSOCIATE (PART-TIME)
Nike Unite Harlem
08.2023 - Current
- Demonstrated ability to work in a fast-paced environment while staying organized and attentive to detail.
- I greeted customers and answered questions, assisting with needs and finding items.
- Built relationships with customers through friendly conversations about products or services offered at the store.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
JUNIOR ASSOCIATE (INTERNSHIP)
Erie SeaWolves
05.2022 - 08.2022
- Provide customer service to team clients and fans in a 6,000 seat stadium
- Assist with stadium operations as directed
- Used Score CRM to keep track of ongoing communication with clients.
- Strengthened collaborative efforts among teammates by facilitating open dialogues during group discussions.
- Developed a strong understanding of industry regulations to ensure compliance within daily operations.
ASSISTANT MANAGER
Rye Playland
05.2021 - 08.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
BACHELOR OF BUSINESS ADMINISTRATION - SPORTS MANAGEMENT
St. Bonaventure University
St Bonaventure, New York 05.2023
Skills
- Communication
- Teamwork
- Active Listening
- Customer Service
- Adaptability
- Time Management
Timeline
STORE ASSOCIATE (PART-TIME)
Nike Unite Harlem
08.2023 - Current
JUNIOR ASSOCIATE (INTERNSHIP)
Erie SeaWolves
05.2022 - 08.2022
ASSISTANT MANAGER
Rye Playland
05.2021 - 08.2021
BACHELOR OF BUSINESS ADMINISTRATION - SPORTS MANAGEMENT
St. Bonaventure University
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