Floyd Smith
Queens
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient Transporter
South Brooklyn Health
Brooklyn
05.2024 - Current
- Transported patients safely between departments and treatment areas.
- Assisted nursing staff with patient transfers and mobility needs.
- Maintained cleanliness and organization of transport equipment.
- Followed safety protocols during all patient transportation activities.
- Greeted patient and explained transport plan and destination.
Warehouse Packer
NY Eye
10.2023 - Current
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
- Transported merchandise pallets to move in warehouse.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Patient Care Technician
Harford Memorial Hospital
09.2022 - 08.2023
- Transported patients between rooms and appointments or testing locations.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Developed individualized treatment plans for patients in collaboration with mental health professionals.
- Charted on each patient daily.
- Supported patients'' transition into community-based settings by developing tailored aftercare plans focused on self-sufficiency and wellness.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
- Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
- Provided therapeutic activities to assist with patient development.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Educated family members about mental health disorders and coping strategies, strengthening their ability to provide support at home effectively.
Customer Service Representative
Macy's
03.2022 - 10.2022
- Updated account information to maintain customer records
- Promoted available products and services to customers during service, account management, and order calls
- Managed timely and effective replacement of damaged or missing products
- Utilized customer service software to manage interactions and track customer satisfaction
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Processed customer service orders promptly to increase customer satisfaction
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Patient Transporter
Harford Memorial Hospital
02.2022 - 09.2022
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Facilitated smooth transitions between different areas of the hospital by coordinating with clinical staff during patient transfers.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Acted as an advocate for patients' needs while being transported around the facility, ensuring their dignity was preserved at all times.
Produce Clerk/Customer Service
Giant Food
02.2021 - 08.2021
- Checked for outdated and overripe grocery items and removed from inventory
- Processed payments and provided receipts to establish proof of transaction
- Prioritized helping customers over completing other routine tasks in store
- Inspected produce to update and adjust pricing information
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards
- Created inviting environment for customers by maintaining store organization and cleanliness
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier/Customer Service
Glaze Teriyaki
06.2016 - 10.2020
- Used POS system to enter orders, process payments and issue receipts
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Built relationships with customers to encourage repeat business
- Helped customers complete purchases, locate items, and join reward programs
- Handled cash with high accuracy and took care to check bills for fraud
- Upsold additional products and services to customers, increasing revenue
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma, World History, Economics, English Literature -
George Washington Carver High School For The Sciences
Queens, NYSkills
- Microsoft word
- Microsoft excel
- Attention to Detail
- Motivated Team Player
- Punctual and Dependable
- Exceptional Time Management Skills
- Organization and Categorization
Timeline
Patient Transporter
South Brooklyn Health
05.2024 - Current
Warehouse Packer
NY Eye
10.2023 - Current
Patient Care Technician
Harford Memorial Hospital
09.2022 - 08.2023
Customer Service Representative
Macy's
03.2022 - 10.2022
Patient Transporter
Harford Memorial Hospital
02.2022 - 09.2022
Produce Clerk/Customer Service
Giant Food
02.2021 - 08.2021
Cashier/Customer Service
Glaze Teriyaki
06.2016 - 10.2020
High School Diploma, World History, Economics, English Literature -
George Washington Carver High School For The Sciences