Flozerfida Gibson
Jacksonville,FL
Summary
Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.
Overview
16
16
years of professional experience
Work History
Team Associate
Walmart
12.2013 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Receptionist / Cashier
Toni and Guy Hair Dressing Kuwait
01.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist/Front Desk Receptionist
Kuwait CrossFit Gym
08.2014 - 2015
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Service Crew Member
Kout Food Group Kuwait
11.2010 - 07.2014
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Toll Teller
Skyway O&M Corporation
05.2009 - 10.2010
- Supported team members during busy periods, ensuring all vehicles were processed quickly to prevent congestion.
- Streamlined operations by consistently adhering to established policies and procedures regarding toll collection.
- Enhanced customer satisfaction by providing accurate and timely toll information.
- Developed strong communication skills while interacting with diverse clientele on a daily basis.
- Prevented revenue loss by accurately counting cash and reconciling daily transactions.
- Maintained a clean and organized work environment, promoting safety and efficiency at the toll booth.
Encoder
ISS Facilities Services
06.2009 - 11.2009
- Improved data accuracy by meticulously inputting information into the system.
- Implemented personalized keyboard shortcuts for faster typing speed and increased efficiency during daily tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Obtained scanned records and uploaded into database.
- Maintained files, records, and chronologies of entry activities.
- Prepared source data for computer entry by compiling and sorting information.
Education
Associate of Science - Computer Programming
University of Taguig
Taguig Phillippines11-2008
High School Diploma -
Dr.Arcadio Santos High School
Philippines 06-1999
No Degree - Elementary Education
Tenement Elementary School
Phillipines06-1996
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Positive attitude
- Following instructions
- Teamwork and collaboration
- Computer skills
- Organizing work stations
- Data entry
- Willingness to learn
- Team building
- POS systems
Timeline
Receptionist / Cashier
Toni and Guy Hair Dressing Kuwait
01.2016 - 08.2017
Receptionist/Front Desk Receptionist
Kuwait CrossFit Gym
08.2014 - 2015
Team Associate
Walmart
12.2013 - Current
Service Crew Member
Kout Food Group Kuwait
11.2010 - 07.2014
Encoder
ISS Facilities Services
06.2009 - 11.2009
Toll Teller
Skyway O&M Corporation
05.2009 - 10.2010
Associate of Science - Computer Programming
University of Taguig
High School Diploma -
Dr.Arcadio Santos High School
No Degree - Elementary Education
Tenement Elementary School
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