Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

NATHAN BUCKLAEW

Batavia,IL

Summary

Experienced with coordinating funeral services, ensuring all details are managed with precision. Utilizes strong communication skills to support families through difficult times. Knowledge of grief counseling and ceremony planning critical to delivering exceptional service.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

Walmart
09.2024 - Current
  • Addressed customer requests within the deli and bakery departments by employing timely and on-point solutions.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

Funeral Directors Assistant

Compassion Funeral Service, McHenry IL
08.2023 - 07.2024
  • Compassion provides assistance to over 350 funeral homes, meeting the client’s needs including but not limited to – home and hospital removal, working hand in hand with local PD on crime scenes, assisting with funeral services as well as livery services. I assist training new hires on protocol and procedures as well as providing a moral standard on how to service the family in their time of need.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.

Crematory Operator

Moss Family Funeral Homes, Batavia IL
06.2016 - 08.2023
  • Certified Crematory Operator. Oversaw crematory operations- Crematory has 2 retorts one human and one pet. In charge of processing authorization and permits. Scheduling and time management, organizing the day’s load as efficiently as possible. Maintaining build and retorts on equipment.

Rigger

Diamond Rigging, Batavia IL
01.2015 - 02.2016
  • Loading trucks with equipment for the day, moving machinery for new, old, dirty and clean facilities. Machinery ranging from 65 lbs. to 100k lbs. Independently planning and problem solving on a daily basis. Forklift certified and chain load strength through OSHA Standards.
  • Reduced downtime on projects by collaborating closely with other trades to coordinate work schedules.

Tow Truck Operator

Redmonds Towing, Elgin IL
12.2013 - 01.2015
  • Facilitated tows for insurance companies, cash calls, along with all local police departments due to arrests and accidents. Light / Medium duty wrecking and recovery. Hourly and on call. Moving up to Medium Duty B class from C class wrecker, training all new employees on protocol and safety of towing.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Education

Certified Crematory Operator -

National Funeral Directors Association
Chicago, IL
01.2016

High School Diploma -

Batavia High School
Batavia, IL
01.2006

Skills

  • Customer engagement
  • Supportive dialogue
  • Client relationship management
  • Empathy and patience
  • Customer service
  • Time management

Interests

  • Outdoor Recreation
  • Getting involved in local advocacy groups to promote positive change in the community
  • I enjoy helping others and giving back to the community

Timeline

Customer Care Representative

Walmart
09.2024 - Current

Funeral Directors Assistant

Compassion Funeral Service, McHenry IL
08.2023 - 07.2024

Crematory Operator

Moss Family Funeral Homes, Batavia IL
06.2016 - 08.2023

Rigger

Diamond Rigging, Batavia IL
01.2015 - 02.2016

Tow Truck Operator

Redmonds Towing, Elgin IL
12.2013 - 01.2015

Certified Crematory Operator -

National Funeral Directors Association

High School Diploma -

Batavia High School

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