Summary
Overview
Work History
Education
Skills
Timeline
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Flynn Scheibe

Minden,NV

Summary

Dedicated Coffee Barista brings energetic and enthusiastic approach to serving high-caliber items to customers. Hands-on attitude toward crafting quality beverages and food items. Detailed understanding of necessary health-related obligations concerning cleaning, scrubbing and sanitizing surfaces. Brings customer-focused approach to service delivery.

Overview

4
4
years of professional experience

Work History

Coffee Barista

Dutch Bros
01.2021 - 08.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.

Store Associate

Play It Again Sports
01.2020 - 01.2021
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales and customer satisfaction through personalized servicing.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.

Education

Bachelor of Arts - Business Management

Montana State University - Bozeman
Bozeman, MT
05.2027

High School Diploma -

Sierra Lutheran High School
Carson City, NV
05.2023

Skills

  • Quality Standards
  • Cross-Selling and Upselling
  • Display Maintenance
  • Beverage Preparation
  • Customer Experience Management
  • Cash Handling
  • Espresso Machine Operation
  • Food Running
  • Menu Memorization
  • Exceptional Customer Service
  • Friendly and Outgoing
  • Inventory Management

Timeline

Coffee Barista

Dutch Bros
01.2021 - 08.2023

Store Associate

Play It Again Sports
01.2020 - 01.2021

Bachelor of Arts - Business Management

Montana State University - Bozeman

High School Diploma -

Sierra Lutheran High School

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Flynn Scheibe